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Posts: 1

GoPro Hero 4 Silver heating issue

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Yesterday I charged my GoPro as usual and after 2 hours, it was very very hot.


Now here it the situation :


- the camera does not work any more

- as soon as I connect the USB cable to the camera, it becomes immediately very hot, even if the battery and SD card are not in the camera

- when I connect the USB cable to the camera without the battery and SD card, the Hero 4 text appears one time and disappear on the front screen

- if the battery is in the camera, it also becomes quickly very hot

- I’ve already followed and tested the following instructions without any success:


As my GoPro was a gift for my birthday, I do not have any warranty but I almost never used this camera (at all, I’ve recorded less than 10 hours with it)! Reading all the stories about my problem (, this issue seems to be well known, even on the latest products.


I would appreciate a reparation. Otherwise my confidence in GoPro is lost. I could not buy the latest model after reading that this issue is still here and frequent among users.


Kind regards.

Posts: 6,097

Re: GoPro Hero 4 Silver heating issue

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Hi @greenbluff688,


it would be best to contact GoPro Customer Support. 


They need to check that so that they can provide resolution. 


Contact them via phone or chat.