GoPro Hero 4 Silver No Switching on [ New ]

[brian807]

HI, My GoPro wont turn on. When i hold the power button the red light will flash and Hero 4 will stay on the screen. No other button will work and the camera wont turn on. I cant reset the camera or update the software as the camera wont start up. can anyone help I'm really lost with this one?

regards

Brian

[aenriquez · Accepted solution]

@snowyblaze24508, have you already gone through the suggested troubleshooting steps here HERO4 Camera Will Not Power On?

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

[aragon1006]

Hi @brian807

Please go over the steps on HERO4 Camera Will Not Power On

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs            

Thanks!

Ej      

[brian807]

Thanks Ej. I have tried all those steps and still no joy. When i press the power button, the red light flashes and it beeps. Hero 4 appears on the front screen and it will never go any futher than that.

regards

Brian

[mariustanya]

Hello @brian807, 

In that case, it would be best to engage our Support team so they can walk you through the next steps. You may contact them through the link posted above. 

Thanks, 
Marius

[snowyblaze24508]

Hello,

I'm having the same issue and have tried 2 different batteries that have been fully charged.  No lights are lit up.

[aenriquez · Accepted solution]

@snowyblaze24508, have you already gone through the suggested troubleshooting steps here HERO4 Camera Will Not Power On?

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.