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%3CLINGO-SUB%20id%3D%22lingo-sub-383262%22%20slang%3D%22es-ES%22%3EGoPro%20Hero%204%20Silver%20Freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383262%22%20slang%3D%22es-ES%22%3E%3CP%3EHi%2C%20I%20have%20a%20Her0%204%20Silver%20for%20a%20while%20now%20that%20I%20can't%20make%20it%20work.%20It%20never%20really%20worked%20since%20they%20brought%20it%20to%20me%20from%20the%20USA%3C%2FP%3E%3CP%3EThe%20Serial%20No.%20is%3A%20HWBD1%20CHDHY-401%3C%2FP%3E%3CP%3EI%20turn%20it%20on%20and%20it%20freezes.%20No%20button%20works%2C%20the%20screen%20is%20black.%20Try%20changing%20the%20battery%2C%20turning%20on%20the%20battery%2C%20changing%20SD%2C%20probe%20without%20the%20SD%20input%2C%20and%20nothing.%3C%2FP%3E%3CP%3EI%20read%20that%20it%20was%20necessary%20to%20update%20the%20software%2C%20but%20it%20is%20impossible%20since%20the%20Quick%20does%20not%20recognize%20it.%3C%2FP%3E%3CP%3EI%20wait%20for%20an%20answer%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAtte%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIgnacio%20Gordillo%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-383262%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383269%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Silver%20Freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383269%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116461%22%20target%3D%22_blank%22%3E%40nachogor75%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20follow%20the%20steps%20on%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20please%20contact%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20them%20know%20of%20the%20troubleshooting%20steps%20taken.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-383543%22%20slang%3D%22es-ES%22%3ERe%3A%20GoPro%20Hero%204%20Silver%20Freeze%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-383543%22%20slang%3D%22es-ES%22%3E%3CP%3ETry%20everything%20described%20in%20the%20publication%20and%20it%20doesn't%20work.%20It%20is%20not%20possible%20to%20update%20the%20software%20version%20(currently%20it%20has%20version%2001.02.00)%2C%20because%20it%20cannot%20connect%20to%20Quick%20when%20it%20is%20frozen.%20It%20never%20worked.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

GoPro Hero 4 Silver Freeze

[ Edited ]

Hola, tengo hace un tiempo una Her0 4 Silver que no la puedo hacer funcionar. En realidad nunca funciono desde que me la trajeron de USA

el Nª de Serie es: HWBD1 -************

la enciendo y se congela. Ningun boton funciona, queda la pantalla en negro. Probe cambiar bateria, prender sin bateria, cambie SD, probe sin la SD ingresada, y nada.

lei que era necesario actualizar el software, pero es imposible ya que el Quick no la reconoce.

aguardo una respuesta

 

atte

 

Ignacio Gordillo

GoPro
Posts: 9,484

Re: GoPro Hero 4 Silver Freeze

Hi @nachogor75

 

Please follow the steps on https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

If it's still the same, please contact our Support Team.

Please let them know of the troubleshooting steps taken.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 4 Silver Freeze

Probe todo lo descripto en la publicacion y no funciona. No es posible actualizar la version del software (actualmente tiene la version 01.02.00), porque no se puede conectar a Quick cuando esta congelada. Nunca funciono.

GoPro
Posts: 9,484

Re: GoPro Hero 4 Silver Freeze

Hi @nachogor75

 

Please update your camera manually.

https://gopro.com/en/us/update/hero4

 

Let us know how it goes.

 

Thanks!
Ej