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Sightseer
Posts: 1

GoPro Hero 4 Session

[ New ]
The problem is that the camera does not have a wifi connection for some reason, what could be the reason? I already reset the settings and did a button delay of 10 seconds and put a new update, but the wifi does not connect
Is there anything you can do to help?
15871690870903425972520707516501.jpg

Accepted Solutions
GoPro
Posts: 12,528

Re: GoPro Hero 4 Session

[ New ]

@stouthike375, please try a factory reset in the camera. 

If the problem persists, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Then reset your camera’s Wi-Fi settings using the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276 

 

Let us know how it goes.

View solution in original post


All Replies
GoPro
Posts: 12,528

Re: GoPro Hero 4 Session

[ New ]

@stouthike375, please try a factory reset in the camera. 

If the problem persists, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Then reset your camera’s Wi-Fi settings using the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276 

 

Let us know how it goes.