GoPro Hero 4 Not pairing to my gopro app

[jsscagarcia]

Hi. I’m using gopro app on my iPhone. However, I cannot pair it. I already tried to reset the camera and unistall install the app but I’m getting the same error “There seems to be a problem connecting with your GoPro”. My husband tried to connect and pair it with his Samsung Note8 amd it worked.

Please help. Thank you.

[ryanv12566 · Accepted solution]

Hey @sscagarcia,

Give these steps a try!

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Best,

Ryan

[ryanv12566 · Accepted solution]

Hey @sscagarcia,

Give these steps a try!

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

Best,

Ryan

[jsscagarcia]

Thanks Ryan! :)

[eruspix]

Did not solve my pairing problem even when I followed to the letter the instructions

[aragon1006]

Hi @eruspix

Thank you for trying the troubleshooting steps on the article. If your camera, the phone and the app are all up to date, it's best to refer to our Support Team to further check on this.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

Regards,

Ej