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Tourist
Posts: 2

GoPro Hero 4 Black no power

hi my go pro hero 4 black has no power even if connected to a charger(LEDs not lighting). I haven't used it for 3 months and upon switching on it freezes and restarts automatically. I have read some remedies through internet like restoring to factory settings, changing the SD card, hard reset and by pressing the 3 buttons together without the battery. After couple of days my go pro is no longer working. can you please advice for solutions. Thanks!

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GoPro
Posts: 6,097

Re: GoPro Hero 4 Black no power

Hi @nikkob15,

 

Looks like you kept your camera unused with battery inside. 

 

I suggest to contact our customer support team for assistance. 

 

You may contact them via phone or chat using this link: 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

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Tourist
Posts: 2

Re: GoPro Hero 4 Black no power

Will do. Thanks!
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GoPro
Posts: 6,097

Re: GoPro Hero 4 Black no power

I hope it would be all sorted out @nikkob15,

 

 

Regards,

-Jay