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Tourist
Posts: 4

GoPro Hero 4 Black image problems.

Hello,

 

Can someone please help me with the image distortion I am occasionally getting on my gopro. Im using a hi transfer rate SD card. In thumbnail the image has no distortion but when you open it within a graphics application you get the distortion. Its the same with videos too. Any help wuold be gratfully recieved.

 

Andy

GP3.JPG
GoPro
Posts: 8,970

Re: GoPro Hero 4 Black image problems.

 

Hi @andrewh526

 

What specific SD card are you using?

What is the FW version of your HERO4 Black?

Where did you view the files? 

Try transferring the files via the GoPro app and see if the same happens.

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: GoPro Hero 4 Black image problems.

SanDisk ultra 32gb
The GoPro app states the firmware is up to date and the LCD report version 5.0
I've transferred files by the GoPro app and via explorer... Same results.
GoPro
Posts: 8,970

Re: GoPro Hero 4 Black image problems.

 

Hi @andrewh526

 

Sorry I was referring to GoPro app for mobile. Try pairing your camera to your mobile phone via the GoPro app and then copy the file/s.

This will help us isolate where the trouble is.

 

By the way, SanDisk Ultra is not a recommended SD card.

 

Thanks!

Ej

Tourist
Posts: 4

Re: GoPro Hero 4 Black image problems.

The results are still the same with the mobile app. Is this an expected result if you don't use a recommended SD card?
Tourist
Posts: 4

Re: GoPro Hero 4 Black image problems.

 
Screenshot_20190130-205625.png
GoPro
Posts: 8,970

Re: GoPro Hero 4 Black image problems.

 

Hi @andrewh526

 

Yes. Please have your camera tested with a recommended card.

 

Thanks!

Ej