05-30-2017 10:43 PM
I have the same issue. A month ago, the wifi was working fine. I have had the GoPro Hero 4 Black for 2 years. Just this past weekend, I had the wifi issue. I reformated the SD card, reset the wifi settings, and even deleted/downloaded the GoPro App on my Iphone. I have also updated to the newest GoPro update. Still, nothing works.
I have followed numerous steps, to "pair" the GoPro before turning the wifi on. It tells me I have an error connecting after I enter the pair code. It later tells me I should contact the GoPro representatives. :(
06-01-2017 11:23 PM
06-02-2017 11:46 AM
Not sure what's happening then, but our team at https://gopro.com/help/PKBContactus will be glad to work through the pairing process with you to see if they can spot exactly where the issue is occurring.
06-03-2017 08:48 AM
Great news. After contacting the GoPro representatives on their page, they were able to guide me and help me fix the wifi issue. Thank you, Joyce! The problem was from the bluetooth network. I had to forget the old network in order to pair it correctly. Thanks, Jeff, for your guidance.