Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-10134%22%20slang%3D%22en-US%22%3EGoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10134%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20I%20hold%20down%20the%20wifi%20button%20on%20the%20side%20of%20my%20GoPro%20Hero%204%20nothing%20happens.%20I%20have%20also%20tried%20to%20turn%20the%20WiFi%20on%20via%20settings%2C%20resetting%20the%20whole%20camera%2C%20searching%20for%20firmware%20updates%2C%20taking%20the%20battery%20out%20and%20putting%20it%20back%20in%20but%20nothing%20seems%20to%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-10134%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-10157%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10157%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5719%22%20target%3D%22_blank%22%3E%40lennardv32%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3EIf%20I%20remember%20correctly%20before%20you%20can%20switch%20on%20the%20Wifi%20you%20will%20need%20to%20pair%20the%20camera%20with%20the%20Remote%20or%20App%20first%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHow%20to%20Pair%20Your%20HERO4%20Camera%20and%20Smart%20or%20Wi-Fi%20Remote%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-your-hero4-camera-and-wi-fi-remote%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-your-hero4-camera-and-wi-fi-remote%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%3CBR%20%2F%3EHow%20to%20Pair%20the%20Camera%20with%20the%20GoPro%20App%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-the-camera-with-the-gopro-app%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-the-camera-with-the-gopro-app%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%3CBR%20%2F%3EVideo%20Tutorial%20%E2%80%93%20Pairing%20Your%20Camera%20with%20GoPro%20App%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FVideo-Tutorial-Pairing-your-HERO4-with-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FVideo-Tutorial-Pairing-your-HERO4-with-the-GoPro-App%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHope%20it%20helps%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-10198%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10198%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5719%22%20target%3D%22_blank%22%3E%40lennardv32%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI'm%20sorry%20to%20hear%20you're%20having%20some%20trouble%20getting%20your%20camera's%20Wi-Fi%20on.%20What%20are%20you%20trying%20to%20pair%20to%3F%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F915%22%20target%3D%22_blank%22%3E%40spirymesa18%3C%2FA%3E%26nbsp%3Bposted%20some%20really%20helpful%20articles%20with%20steps%20on%20how%20to%20pair%20up%20your%20camera%20to%20the%20GoApp%20and%20to%20the%20Smart%2F%20Wi-Fi%20Remote.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETheir%20comment%20on%20needing%20to%20have%20paired%20to%20a%20device%20first%20isn't%20exactly%20true%2C%20but%20the%20articles%20are%20definitely%20worth%20checking%20out!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGive%20it%20a%20try%20and%20let%20me%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20so%20much%2C%3C%2FP%3E%0A%3CP%3EbschmalsGoPro%20Support%20Hub%20Moderator%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-14024%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-14024%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20issues%20after%20the%20firmware%20upgrade%20with%20the%20iphone%20app.%3C%2FP%3E%3CP%3EWhen%20I%20did%20the%20upgrade%20with%20the%20manual%20procedure%20it%20was%20fixed.%3C%2FP%3E%3CP%3EStill%20there%20is%20a%20problem%20that%20my%20gopro%20stops%20broadcasting%20wifi%20after%2010-15%20minutes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-14998%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-14998%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8512%22%20target%3D%22_blank%22%3E%40granddawn303%3C%2FA%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThat%20is%20kind%20of%20a%20weird%20issue.%20What%20exactly%20happens%20with%20the%20camera%20the%20Wi-Fi%20just%20turns%20off%20on%20it's%20own%3F%20Also%20what%20kind%20of%20camera%20do%20you%20have%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI'll%20be%20happy%20to%20look%20into%20what%20might%20be%20happening%20here.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21783%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21783%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Hero%204%20Silver%20will%20not%20allow%20me%20to%20turn%20the%20Wifi%20on%20either.%20I%20have%20used%20it%20for%20about%202-3%20months.%20It%20suddenly%20has%20decided%20to%20not%20connect%20to%20any%20devices%20and%20will%20not%20allow%20the%20Wifi%20to%20turn%20on.%20I%20have%20done%20all%20the%20battery%20out%20fixes%20and%20even%20reset%20the%20camera%20and%20the%20wifi.%20I%20have%20downloaded%20the%20update%20from%20the%20website%2C%20loaded%20it%20to%20the%20SD%20card%2C%20and%20had%20the%20camera%20update%20itself%20through%20all%20of%20that.%20The%20Wifi%20will%20still%20not%20turn%20on.%20When%20I%20go%20to%20the%20set%20up%20menu%2C%20I%20turn%20the%20Wifi%20on%2C%20but%20as%20soon%20as%20I%20move%20away%20from%20that%2C%20it%20is%20back%20off.%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20GoPro%20worked%20for%202%20months%2C%20and%20now%20will%20not%20allow%20Wifi%20to%20be%20used.%20The%20camera%20has%20not%20been%20abused%2C%20dropped%2C%20or%20anything.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESuggestions%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23153%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23153%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12431%22%20target%3D%22_blank%22%3E%40warriorshc%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20won't%20want%20to%20turn%26nbsp%3BWi-Fi%20to%20ON%20in%20this%20case.%20Rather%20you'll%20go%20to%20Wireless--%26gt%3BPAIR--%26gt%3BGoPro%20App.%20You'll%20see%20the%20pin%20code%20appear%20on%20the%20camera%20and%20have%20to%20pair%20the%20camera%20to%20the%20App%20again.%20Once%20you%20do%20the%20initial%20pairing%20with%20your%20phone%2C%20then%20in%20the%20future%20you%20can%20simply%20turn%26nbsp%3BWi-Fi%20ON.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20previously%20connected%20your%20camera%20to%20your%20phone%2C%20you%20may%20need%20to%20delete%20that%20older%20profile%20of%20the%20camera%20off%20the%20App%2C%20since%20you've%20reset%20the%26nbsp%3BWi-Fi%20now.%20It's%20necessary%20to%20do%20this%20initial%20pairing%20process%20(rather%20than%20just%20turning%20the%20camera's%26nbsp%3BWi-Fi%20on)%20anytime%20you%20switch%20to%20a%20new%20device%2C%20after%20resetting%26nbsp%3BWi-Fi%20in%20the%20camera%2C%20after%20reinstalling%20the%20App%2C%20or%20after%20some%20updates.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20hope%20that%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-35730%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-35730%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20still%20have%20a%20similar%20problem.%20holding%20the%20side%20button%20doesn't%20work%20and%20neither%20does%20trying%20to%20change%20the%20wifi%20to%20%22On%22.%20My%20wireless%20menu%20does%20not%20have%20a%20%22Pair%22%20option%20-%20only%20a%20%22GoPro%20App%22%20option%20and%20when%20I%20try%20to%20pair%20this%20to%20my%20iPad%2C%20i%20just%20get%20an%20error%20message%20saying%20something%20hasn't%20worked.%20Any%20advice%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47836%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47836%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BI%20have%20the%20same%20issue.%20A%20month%20ago%2C%20the%20wifi%20was%20working%20fine.%20I%20have%20had%20the%20GoPro%20Hero%204%20Black%20for%202%20years.%20Just%20this%20past%20weekend%2C%20I%20had%20the%20wifi%20issue.%20I%20reformated%20the%20SD%20card%2C%20reset%20the%20wifi%20settings%2C%20and%20even%20deleted%2Fdownloaded%20the%20GoPro%20App%20on%20my%20Iphone.%20I%20have%20also%20updated%20to%20the%20newest%20GoPro%20update.%20Still%2C%20nothing%20works.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20followed%20numerous%20steps%2C%20to%20%22pair%22%20the%20GoPro%20before%20turning%20the%20wifi%20on.%20It%20tells%20me%20I%20have%20an%20error%20connecting%20after%20I%20enter%20the%20pair%20code.%20It%20later%20tells%20me%20I%26nbsp%3Bshould%20contact%20the%20GoPro%20representatives.%20%3A(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48064%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48064%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27765%22%20target%3D%22_blank%22%3E%40faststar30780%3C%2FA%3E%20-%20Try%20toggling%20the%20bluetooth%20on%2Foff%20on%20your%20phone%20as%20well.%20Sometimes%20resetting%20that%20helps%20the%20connection%20sync%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%20Jeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48079%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48079%22%20slang%3D%22en-US%22%3EThanks%20for%20the%20tip%2C%20but%20I%20have%20tried%20that%20as%20well.%20I%20was%20able%20to%20connect%20the%20remote%20control%20to%20the%20GoPro%20and%20that%20left%20the%20wifi%20signal%20%22on.%22%20I%20immediately%20tried%20to%20pair%20the%20GoPro%20to%20the%20phone%20app%2C%20but%20it%20doesn't%20work.%20I%20am%20starting%20to%20believe%20it%20could%20be%20a%20bug%20with%20the%20GoPro%20Capture%20app.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48159%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48159%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20what's%20happening%20then%2C%20but%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20will%20be%20glad%20to%20work%20through%20the%20pairing%20process%20with%20you%20to%20see%20if%20they%20can%20spot%20exactly%20where%20the%20issue%20is%20occurring.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48324%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48324%22%20slang%3D%22en-US%22%3E%3CP%3EGreat%20news.%20After%20contacting%20the%20GoPro%20representatives%20on%20their%20page%2C%20they%20were%20able%20to%20guide%20me%20and%20help%20me%20fix%20the%20wifi%20issue.%20Thank%20you%2C%20Joyce!%20The%20problem%20was%20from%20the%20bluetooth%20network.%20I%20had%20to%20forget%20the%20old%20network%26nbsp%3Bin%20order%20to%20pair%20it%20correctly.%20Thanks%2C%20Jeff%2C%20for%20your%20guidance.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Re: GoPro Hero 4 Black WiFi won't turn on

 I have the same issue. A month ago, the wifi was working fine. I have had the GoPro Hero 4 Black for 2 years. Just this past weekend, I had the wifi issue. I reformated the SD card, reset the wifi settings, and even deleted/downloaded the GoPro App on my Iphone. I have also updated to the newest GoPro update. Still, nothing works. 

 

I have followed numerous steps, to "pair" the GoPro before turning the wifi on. It tells me I have an error connecting after I enter the pair code. It later tells me I should contact the GoPro representatives. :(

Highlighted
GoPro Community Manager
Posts: 5,853

Re: GoPro Hero 4 Black WiFi won't turn on

@faststar30780 - Try toggling the bluetooth on/off on your phone as well. Sometimes resetting that helps the connection sync up.

 

Thanks,
Jeff

Tourist
Posts: 3

Re: GoPro Hero 4 Black WiFi won't turn on

Thanks for the tip, but I have tried that as well. I was able to connect the remote control to the GoPro and that left the wifi signal "on." I immediately tried to pair the GoPro to the phone app, but it doesn't work. I am starting to believe it could be a bug with the GoPro Capture app.
GoPro Community Manager
Posts: 5,853

Re: GoPro Hero 4 Black WiFi won't turn on

Not sure what's happening then, but our team at https://gopro.com/help/PKBContactus will be glad to work through the pairing process with you to see if they can spot exactly where the issue is occurring.

 

Thanks,

Jeff

Tourist
Posts: 3

Re: GoPro Hero 4 Black WiFi won't turn on

Great news. After contacting the GoPro representatives on their page, they were able to guide me and help me fix the wifi issue. Thank you, Joyce! The problem was from the bluetooth network. I had to forget the old network in order to pair it correctly. Thanks, Jeff, for your guidance.