Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-10134%22%20slang%3D%22en-US%22%3EGoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10134%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20I%20hold%20down%20the%20wifi%20button%20on%20the%20side%20of%20my%20GoPro%20Hero%204%20nothing%20happens.%20I%20have%20also%20tried%20to%20turn%20the%20WiFi%20on%20via%20settings%2C%20resetting%20the%20whole%20camera%2C%20searching%20for%20firmware%20updates%2C%20taking%20the%20battery%20out%20and%20putting%20it%20back%20in%20but%20nothing%20seems%20to%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-10134%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-10157%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10157%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5719%22%20target%3D%22_blank%22%3E%40lennardv32%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3EIf%20I%20remember%20correctly%20before%20you%20can%20switch%20on%20the%20Wifi%20you%20will%20need%20to%20pair%20the%20camera%20with%20the%20Remote%20or%20App%20first%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHow%20to%20Pair%20Your%20HERO4%20Camera%20and%20Smart%20or%20Wi-Fi%20Remote%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-your-hero4-camera-and-wi-fi-remote%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-your-hero4-camera-and-wi-fi-remote%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%3CBR%20%2F%3EHow%20to%20Pair%20the%20Camera%20with%20the%20GoPro%20App%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-the-camera-with-the-gopro-app%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fsupport%2Farticles%2Fhow-to-pair-the-camera-with-the-gopro-app%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%3CBR%20%2F%3EVideo%20Tutorial%20%E2%80%93%20Pairing%20Your%20Camera%20with%20GoPro%20App%20%3A%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FVideo-Tutorial-Pairing-your-HERO4-with-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FVideo-Tutorial-Pairing-your-HERO4-with-the-GoPro-App%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHope%20it%20helps%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-10198%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-10198%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5719%22%20target%3D%22_blank%22%3E%40lennardv32%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI'm%20sorry%20to%20hear%20you're%20having%20some%20trouble%20getting%20your%20camera's%20Wi-Fi%20on.%20What%20are%20you%20trying%20to%20pair%20to%3F%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F915%22%20target%3D%22_blank%22%3E%40spirymesa18%3C%2FA%3E%26nbsp%3Bposted%20some%20really%20helpful%20articles%20with%20steps%20on%20how%20to%20pair%20up%20your%20camera%20to%20the%20GoApp%20and%20to%20the%20Smart%2F%20Wi-Fi%20Remote.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETheir%20comment%20on%20needing%20to%20have%20paired%20to%20a%20device%20first%20isn't%20exactly%20true%2C%20but%20the%20articles%20are%20definitely%20worth%20checking%20out!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGive%20it%20a%20try%20and%20let%20me%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20so%20much%2C%3C%2FP%3E%0A%3CP%3EbschmalsGoPro%20Support%20Hub%20Moderator%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-14024%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-14024%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20same%20issues%20after%20the%20firmware%20upgrade%20with%20the%20iphone%20app.%3C%2FP%3E%3CP%3EWhen%20I%20did%20the%20upgrade%20with%20the%20manual%20procedure%20it%20was%20fixed.%3C%2FP%3E%3CP%3EStill%20there%20is%20a%20problem%20that%20my%20gopro%20stops%20broadcasting%20wifi%20after%2010-15%20minutes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-14998%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-14998%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8512%22%20target%3D%22_blank%22%3E%40granddawn303%3C%2FA%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThat%20is%20kind%20of%20a%20weird%20issue.%20What%20exactly%20happens%20with%20the%20camera%20the%20Wi-Fi%20just%20turns%20off%20on%20it's%20own%3F%20Also%20what%20kind%20of%20camera%20do%20you%20have%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI'll%20be%20happy%20to%20look%20into%20what%20might%20be%20happening%20here.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21783%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21783%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20Hero%204%20Silver%20will%20not%20allow%20me%20to%20turn%20the%20Wifi%20on%20either.%20I%20have%20used%20it%20for%20about%202-3%20months.%20It%20suddenly%20has%20decided%20to%20not%20connect%20to%20any%20devices%20and%20will%20not%20allow%20the%20Wifi%20to%20turn%20on.%20I%20have%20done%20all%20the%20battery%20out%20fixes%20and%20even%20reset%20the%20camera%20and%20the%20wifi.%20I%20have%20downloaded%20the%20update%20from%20the%20website%2C%20loaded%20it%20to%20the%20SD%20card%2C%20and%20had%20the%20camera%20update%20itself%20through%20all%20of%20that.%20The%20Wifi%20will%20still%20not%20turn%20on.%20When%20I%20go%20to%20the%20set%20up%20menu%2C%20I%20turn%20the%20Wifi%20on%2C%20but%20as%20soon%20as%20I%20move%20away%20from%20that%2C%20it%20is%20back%20off.%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20GoPro%20worked%20for%202%20months%2C%20and%20now%20will%20not%20allow%20Wifi%20to%20be%20used.%20The%20camera%20has%20not%20been%20abused%2C%20dropped%2C%20or%20anything.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESuggestions%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-23153%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-23153%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F12431%22%20target%3D%22_blank%22%3E%40warriorshc%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20won't%20want%20to%20turn%26nbsp%3BWi-Fi%20to%20ON%20in%20this%20case.%20Rather%20you'll%20go%20to%20Wireless--%26gt%3BPAIR--%26gt%3BGoPro%20App.%20You'll%20see%20the%20pin%20code%20appear%20on%20the%20camera%20and%20have%20to%20pair%20the%20camera%20to%20the%20App%20again.%20Once%20you%20do%20the%20initial%20pairing%20with%20your%20phone%2C%20then%20in%20the%20future%20you%20can%20simply%20turn%26nbsp%3BWi-Fi%20ON.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20previously%20connected%20your%20camera%20to%20your%20phone%2C%20you%20may%20need%20to%20delete%20that%20older%20profile%20of%20the%20camera%20off%20the%20App%2C%20since%20you've%20reset%20the%26nbsp%3BWi-Fi%20now.%20It's%20necessary%20to%20do%20this%20initial%20pairing%20process%20(rather%20than%20just%20turning%20the%20camera's%26nbsp%3BWi-Fi%20on)%20anytime%20you%20switch%20to%20a%20new%20device%2C%20after%20resetting%26nbsp%3BWi-Fi%20in%20the%20camera%2C%20after%20reinstalling%20the%20App%2C%20or%20after%20some%20updates.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20hope%20that%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-35730%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-35730%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20still%20have%20a%20similar%20problem.%20holding%20the%20side%20button%20doesn't%20work%20and%20neither%20does%20trying%20to%20change%20the%20wifi%20to%20%22On%22.%20My%20wireless%20menu%20does%20not%20have%20a%20%22Pair%22%20option%20-%20only%20a%20%22GoPro%20App%22%20option%20and%20when%20I%20try%20to%20pair%20this%20to%20my%20iPad%2C%20i%20just%20get%20an%20error%20message%20saying%20something%20hasn't%20worked.%20Any%20advice%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47836%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47836%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BI%20have%20the%20same%20issue.%20A%20month%20ago%2C%20the%20wifi%20was%20working%20fine.%20I%20have%20had%20the%20GoPro%20Hero%204%20Black%20for%202%20years.%20Just%20this%20past%20weekend%2C%20I%20had%20the%20wifi%20issue.%20I%20reformated%20the%20SD%20card%2C%20reset%20the%20wifi%20settings%2C%20and%20even%20deleted%2Fdownloaded%20the%20GoPro%20App%20on%20my%20Iphone.%20I%20have%20also%20updated%20to%20the%20newest%20GoPro%20update.%20Still%2C%20nothing%20works.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20followed%20numerous%20steps%2C%20to%20%22pair%22%20the%20GoPro%20before%20turning%20the%20wifi%20on.%20It%20tells%20me%20I%20have%20an%20error%20connecting%20after%20I%20enter%20the%20pair%20code.%20It%20later%20tells%20me%20I%26nbsp%3Bshould%20contact%20the%20GoPro%20representatives.%20%3A(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48064%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48064%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F27765%22%20target%3D%22_blank%22%3E%40faststar30780%3C%2FA%3E%20-%20Try%20toggling%20the%20bluetooth%20on%2Foff%20on%20your%20phone%20as%20well.%20Sometimes%20resetting%20that%20helps%20the%20connection%20sync%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%20Jeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48079%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48079%22%20slang%3D%22en-US%22%3EThanks%20for%20the%20tip%2C%20but%20I%20have%20tried%20that%20as%20well.%20I%20was%20able%20to%20connect%20the%20remote%20control%20to%20the%20GoPro%20and%20that%20left%20the%20wifi%20signal%20%22on.%22%20I%20immediately%20tried%20to%20pair%20the%20GoPro%20to%20the%20phone%20app%2C%20but%20it%20doesn't%20work.%20I%20am%20starting%20to%20believe%20it%20could%20be%20a%20bug%20with%20the%20GoPro%20Capture%20app.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48159%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48159%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20what's%20happening%20then%2C%20but%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20will%20be%20glad%20to%20work%20through%20the%20pairing%20process%20with%20you%20to%20see%20if%20they%20can%20spot%20exactly%20where%20the%20issue%20is%20occurring.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48324%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%204%20Black%20WiFi%20won't%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48324%22%20slang%3D%22en-US%22%3E%3CP%3EGreat%20news.%20After%20contacting%20the%20GoPro%20representatives%20on%20their%20page%2C%20they%20were%20able%20to%20guide%20me%20and%20help%20me%20fix%20the%20wifi%20issue.%20Thank%20you%2C%20Joyce!%20The%20problem%20was%20from%20the%20bluetooth%20network.%20I%20had%20to%20forget%20the%20old%20network%26nbsp%3Bin%20order%20to%20pair%20it%20correctly.%20Thanks%2C%20Jeff%2C%20for%20your%20guidance.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Anonymous
Posts: 0
Accepted Solution

GoPro Hero 4 Black WiFi won't turn on

If I hold down the wifi button on the side of my GoPro Hero 4 nothing happens. I have also tried to turn the WiFi on via settings, resetting the whole camera, searching for firmware updates, taking the battery out and putting it back in but nothing seems to work.


Accepted Solutions
GoPro
Posts: 1,753

Re: GoPro Hero 4 Black WiFi won't turn on

Hi @warriorshc

 

You won't want to turn Wi-Fi to ON in this case. Rather you'll go to Wireless-->PAIR-->GoPro App. You'll see the pin code appear on the camera and have to pair the camera to the App again. Once you do the initial pairing with your phone, then in the future you can simply turn Wi-Fi ON. 

 

If you have previously connected your camera to your phone, you may need to delete that older profile of the camera off the App, since you've reset the Wi-Fi now. It's necessary to do this initial pairing process (rather than just turning the camera's Wi-Fi on) anytime you switch to a new device, after resetting Wi-Fi in the camera, after reinstalling the App, or after some updates. 

 

I hope that helps!

View solution in original post

GoPro Community Manager
Posts: 5,853

Re: GoPro Hero 4 Black WiFi won't turn on

@faststar30780 - Try toggling the bluetooth on/off on your phone as well. Sometimes resetting that helps the connection sync up.

 

Thanks,
Jeff

View solution in original post


All Replies
Highlighted
Nomad
Posts: 364

Re: GoPro Hero 4 Black WiFi won't turn on

Hello @Anonymous

 

If I remember correctly before you can switch on the Wifi you will need to pair the camera with the Remote or App first
 
How to Pair Your HERO4 Camera and Smart or Wi-Fi Remote :
https://gopro.com/support/articles/how-to-pair-your-hero4-camera-and-wi-fi-remote
 
Hope it helps
GoPro
Posts: 344

Re: GoPro Hero 4 Black WiFi won't turn on

Hi @Anonymous, 

 

I'm sorry to hear you're having some trouble getting your camera's Wi-Fi on. What are you trying to pair to? 

 

@spirymesa18 posted some really helpful articles with steps on how to pair up your camera to the GoApp and to the Smart/ Wi-Fi Remote.

 

Their comment on needing to have paired to a device first isn't exactly true, but the articles are definitely worth checking out!

 

Give it a try and let me know how it goes. 

 

Thanks so much,

bschmals
GoPro Support Hub Moderator

Tourist
Posts: 3

Re: GoPro Hero 4 Black WiFi won't turn on

I had the same issues after the firmware upgrade with the iphone app.

When I did the upgrade with the manual procedure it was fixed.

Still there is a problem that my gopro stops broadcasting wifi after 10-15 minutes.

GoPro
Posts: 344

Re: GoPro Hero 4 Black WiFi won't turn on

Hi @granddawn303,

 

That is kind of a weird issue. What exactly happens with the camera the Wi-Fi just turns off on it's own? Also what kind of camera do you have?

 

I'll be happy to look into what might be happening here.

Sightseer
Posts: 2

Re: GoPro Hero 4 Black WiFi won't turn on

My Hero 4 Silver will not allow me to turn the Wifi on either. I have used it for about 2-3 months. It suddenly has decided to not connect to any devices and will not allow the Wifi to turn on. I have done all the battery out fixes and even reset the camera and the wifi. I have downloaded the update from the website, loaded it to the SD card, and had the camera update itself through all of that. The Wifi will still not turn on. When I go to the set up menu, I turn the Wifi on, but as soon as I move away from that, it is back off. 

The GoPro worked for 2 months, and now will not allow Wifi to be used. The camera has not been abused, dropped, or anything.

 

Suggestions???

GoPro
Posts: 1,753

Re: GoPro Hero 4 Black WiFi won't turn on

Hi @warriorshc

 

You won't want to turn Wi-Fi to ON in this case. Rather you'll go to Wireless-->PAIR-->GoPro App. You'll see the pin code appear on the camera and have to pair the camera to the App again. Once you do the initial pairing with your phone, then in the future you can simply turn Wi-Fi ON. 

 

If you have previously connected your camera to your phone, you may need to delete that older profile of the camera off the App, since you've reset the Wi-Fi now. It's necessary to do this initial pairing process (rather than just turning the camera's Wi-Fi on) anytime you switch to a new device, after resetting Wi-Fi in the camera, after reinstalling the App, or after some updates. 

 

I hope that helps!

Sightseer
Posts: 1

Re: GoPro Hero 4 Black WiFi won't turn on

Hi, I still have a similar problem. holding the side button doesn't work and neither does trying to change the wifi to "On". My wireless menu does not have a "Pair" option - only a "GoPro App" option and when I try to pair this to my iPad, i just get an error message saying something hasn't worked. Any advice?