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Tourist
Posts: 3

GoPro Hero 3 black edition wont charge or power on

Hi

I have the above camera.  While trying to update it yesterday.  The camera stopped working.  It wont charge or turn on.  It had been working.  I have gone through the normal stuff of removing sd card and battery and changing leads and batteries etc to no joy.

 

I am now wondering if I pulled the update file to the camera instead of the SD card.  Is this possible and if it is, can it be reversed.  I am getting no activity from the camera at all.  

 

I have been told there are no repair facilities to fix camera, just replace

 

Thanks in advance

Paul

Nomad
Posts: 364

Re: GoPro Hero 3 black edition wont charge or power on

[ Edited ]

Hello @gsxr1000k4

 

You can try a "Hard Reset" of your camera to see if you can get it going again, How to here :
https://www.youtube.com/watch?v=ThpWN3LL1ik


If this does allow you to get some life out of your camera do a Manual update,  as you said it could of been corrupted (just make sure you have the correct update for your camera, there is a Hero 3 Black and a Hero 3+ Black)


Update for Hero 3 Black
https://gopro.com/update/hero3


Update for the Hero 3+ Black
https://gopro.com/update/hero3_plus


If the above still does not help have a read of the post (it may help) :
https://gopro.com/support/articles/camera-will-not-power-on


That is correct, GoPro do not have repair facilities, they replace your camera (if in the warranty period, depending on the situation)

 

 

This video shows how to hard reset GoPro Hero 3 and 3+ cameras. A hard reset is sometimes useful if the camera acts faulty, hangs, shuts down, or Wifi hangs. A hard reset will reset all camera settings but it will not delete data on the SD card. Samsung MicroSD Pro: http://goo.gl/vPfV4x SanDisk ...
Tourist
Posts: 3

Re: GoPro Hero 3 black edition wont charge or power on

Thank you for your reply:)

Unfortunately none of this worked.
Is there anyway to update the head without the device turning on.

Still no activity on the unit :(
Nomad
Posts: 364

Re: GoPro Hero 3 black edition wont charge or power on

If it will not turn on at all (even without a SD Card in it) you will have to contact GoPro Customer support, Here :
https://gopro.com/help/PKBContactus

 

(Explain what steps you have tried to get it working)

Tourist
Posts: 3

Re: GoPro Hero 3 black edition wont charge or power on

Thanks :)
GoPro said buy a new one.