08-28-2016 01:25 AM
I have the above camera. While trying to update it yesterday. The camera stopped working. It wont charge or turn on. It had been working. I have gone through the normal stuff of removing sd card and battery and changing leads and batteries etc to no joy.
I am now wondering if I pulled the update file to the camera instead of the SD card. Is this possible and if it is, can it be reversed. I am getting no activity from the camera at all.
I have been told there are no repair facilities to fix camera, just replace
Thanks in advance
08-28-2016 05:51 PM - edited 08-28-2016 05:52 PM
You can try a "Hard Reset" of your camera to see if you can get it going again, How to here :
If this does allow you to get some life out of your camera do a Manual update, as you said it could of been corrupted (just make sure you have the correct update for your camera, there is a Hero 3 Black and a Hero 3+ Black)
Update for Hero 3 Black
Update for the Hero 3+ Black
If the above still does not help have a read of the post (it may help) :
That is correct, GoPro do not have repair facilities, they replace your camera (if in the warranty period, depending on the situation)
08-29-2016 06:18 AM
If it will not turn on at all (even without a SD Card in it) you will have to contact GoPro Customer support, Here :
(Explain what steps you have tried to get it working)