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Posts: 1

GoPro Hero 3+ black edition not working

Hi GoPro. My GoPro 3+ black edition is not working properly. My GoPro is running the latest software 3.03. When I put a fresh battery in, the camera will power on. After powering on however it will not respond to any buttons or combination of buttons. I have hard reset it by holding the top button while inserting the battery and powering it on but that didn’t help. If I turn the WiFi on before I power the camera on it will let my phone connect to the WiFi network but the GoPro app will not pair and continually states an error. When I put the touchscreen lcd on the back and power the camera on the lcd turns on but stays black and will not respond to touch or show any normal signs. Plugging the GoPro into the computer I can see that the GoPro is up to date on its software but there are limited options on the quick app for desktop on fixing it.

Please know I have tried all combinations of sd/no sd
Battery/no battery, charging/not charging etc. If you can actually help and know what my problem is thank you very much.

Posts: 1,833

Re: GoPro Hero 3+ black edition not working

Try manually reflashing the firmware on your camera by following the instructions found here:


Reflashing the firmware can help most of the times with software issues.


If the problems persist, please contact GoPro customer support here: