02-11-2019 03:03 PM
I recently upgraded my iPhone and downloaded all of the apps I used with my old phone and can no longer get my GoPro Hero 3+ Silver to work at all with the app. I tried signing in with my email and password, tried setting it up as a new device (it did not recognize my serial number, the one inside the battery compartment nor the one in the text file of the memory card). I have followed all of the various advice posts on what to do in these situations, but because it doesn't recognize my serial number, I can't even do a reset on the device.
Among my error messages:
"Incorrect password for network MikalsGoPro" -- I have tried my account password, network password, etc. and nothing works.
"Invalid serial number. Please try again" -- I have tried the serial number inside the battery compartment and the longer version inside the text file on the mini SD card; neither is recognized by the site.
At this point I'm at a loss. I can't reset the password, can't reset the device and at this point don't know what options I have left. I appreciate any help you can provide.
02-12-2019 09:02 AM
Unfortunately you may need to contact customer support about this. Your serial number should be 15 digits long and begin with the letter H...