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Sightseer
Posts: 1

GoPro Hero 3+ Silver no longer working with app

I recently upgraded my iPhone and downloaded all of the apps I used with my old phone and can no longer get my GoPro Hero 3+ Silver to work at all with the app. I tried signing in with my email and password, tried setting it up as a new device (it did not recognize my serial number, the one inside the battery compartment nor the one in the text file of the memory card). I have followed all of the various advice posts on what to do in these situations, but because it doesn't recognize my serial number, I can't even do a reset on the device. 

 

Among my error messages:

 

"Incorrect password for network MikalsGoPro" -- I have tried my account password, network password, etc. and nothing works.

"Invalid serial number. Please try again" -- I have tried the serial number inside the battery compartment and the longer version inside the text file on the mini SD card; neither is recognized by the site. 

 

At this point I'm at a loss. I can't reset the password, can't reset the device and at this point don't know what options I have left. I appreciate any help you can provide. 

 

Mikal 

IMG_3700.jpg
Nomad
Posts: 459

Re: GoPro Hero 3+ Silver no longer working with app

Unfortunately you may need to contact customer support about this.  Your serial number should be 15 digits long and begin with the letter H...

 

https://gopro.com/help/ContactUs