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Sightseer
Posts: 1

GoPro Hero 3+ Silver Wont Turn On

[ New ]
I purchased a 3+ Silver well out of warranty at a Goodwill. Two batteries included, fully charged them to green in external charger.
With them in the unit, nothing turns on at all.
Plugging the GoPro into the PC trying multiple USB ports, using the official cable, yields nothing.
Holding the shutter button down while plugging it into the PC gives me a sound and it shows up as an unknown device in device manager. There is no light on the front, and no dimly lit red light on back with or without battery.
What troubleshooting am I missing? Unable to return it and can't even get close to affording a new one.
Please assist.

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GoPro Community Manager
Posts: 7,797

Re: GoPro Hero 3+ Silver Wont Turn On

[ New ]

@jeffreyg223 - We have some troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/HERO3plus-Camera-Will-Not-Power-On that may help. Our team at https://gopro.com/help/ContactUs can also help with additional troubleshooting.

 

Jeff

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GoPro Community Manager
Posts: 7,797

Re: GoPro Hero 3+ Silver Wont Turn On

[ New ]

@jeffreyg223 - We have some troubleshooting steps at https://gopro.com/help/articles/solutions_troubleshooting/HERO3plus-Camera-Will-Not-Power-On that may help. Our team at https://gopro.com/help/ContactUs can also help with additional troubleshooting.

 

Jeff