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Sightseer
Posts: 2
Accepted Solution

GoPro Hero 3 Black wont download media to iPhone

So I have my GoPro hero 3 Black wich I’ve been using for a long time, now they released the new cameras and my old GoPro 3 won’t show me my media in the GoPro app.
I go to my media and when I try to open a picture or video it takes forever, it’s simply not downloading, do anyone else have this problem and the solution for it? Thank you

Accepted Solutions
GoPro
Posts: 7,868

Re: GoPro Hero 3 Black wont download media to iPhone

Hello @ricardojkm

 

Have you been able to view your media from the same camera through the app before? See if this issue maybe related to supported resolutions for copy and share through GoPro App. You can read more about it here: https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

 

Also, try accessing your GoPro media through a different device and see how it goes. Please keep us posted . 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,868

Re: GoPro Hero 3 Black wont download media to iPhone

Hello @ricardojkm

 

Have you been able to view your media from the same camera through the app before? See if this issue maybe related to supported resolutions for copy and share through GoPro App. You can read more about it here: https://gopro.com/help/articles/question_answer/Supported-Resolutions-for-Copy-and-Share-in-the-GoPr...

 

Also, try accessing your GoPro media through a different device and see how it goes. Please keep us posted . 

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: GoPro Hero 3 Black wont download media to iPhone

Hello! Yes I’ve always use the app and worked perfectly until a couple of months and always using the same resolution. I tried with my wife phone (iPhone 7plus as well) and nothing is not working. Both phones are updated and the camera too.
Highlighted
GoPro
Posts: 9,547

Re: GoPro Hero 3 Black wont download media to iPhone

 

Hi @ricardojkm

 

Have you tried unpairing the camera and pairing it again to your phone/s?

Are you getting any specific errors on the app?

Are you able to view the files at least? Or it doesn't load at all?

 

If you have access to a computer, it will be best to save the files first to ensure that nothing will be lost while trying to troubleshoot the issue.

 

Thanks!
Ej