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Tourist
Posts: 2
Accepted Solution

GoPro Hero 3+ Black, Won't charge from Computer, Frozen at Video Screen at startup


Hi Support,

I'm reaching out to ask for help. i just tried everything your website has to fix it but it wont work.

So although my Camera is Hero 3 + black edition(old), but i can actually count the amount of times i used it and last time i used it was a while back. When i tried to charge it now, following occurred.

Problems:
1. When i try to connect it to my computer, it doesnt work. It doesn't charge the battery.

2. When i take out the battery (and the SD card as well, just to avoid that suggestion that u May give me) and try to connect it to my computer, even then it doesn't show any signs of charge.

3. I decided to buy an external charger to charge my batteries and get done with it, and when batteries were charged, i turn camera on and it turns ON but it gets stuck at NO SD screen, none of the buttons work, power, the picture click one and not even the Wifi.

4. So i cant upgeade firmware because i cant connect it to computer and i cant reset the factory settings either cuz camera is frozen.
So i now practically know what a brick is now and it can only be used to hear BEEP BEEP BEEP when i turn it on and then can only turn it off by pulling the battery out.

5. I have 3 batteries, all of them same result.

6. Holding shutter or power button for 10 to 20 seconds, did mot work either.

How am i fixing this please ? Or did u guys made these to last about 10 uses 😉?

Accepted Solutions
Tourist
Posts: 2

Re: GoPro Hero 3+ Black, Won't charge from Computer, Frozen at Video Screen at startup

I contacted support and after trying a bunch of stuff to manually update the camera. It was replaced.
So anyone having these issues, call GoPro support.

View solution in original post


All Replies
GoPro
Posts: 10,144

Re: GoPro Hero 3+ Black, Won't charge from Computer, Frozen at Video Screen at startup

 

Hi @hardycreek61100

 

My apologies for any troubles caused, If your camera is not powering on, there could be a fault with the camera, battery, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

  1. Remove any BacPac accessories, the battery, and SD card from the camera.  Reinsert the battery only.  Press the power button.  If the camera powers on, your camera was frozen and you should be good to go now.
     
  2. Format the SD card on your computer, instructions on how to do this can be found here.  Note: this will remove all recorded content on the SD card.  If you want the files on the card, make sure that you first save them to your computer.  Once the SD card has been formatted, reinsert it into the camera and try to Power it ON.
     
  3. If your camera doesn't power on, remove/reinsert the battery and charge the camera via a USB charger or your computer.  Don't attempt to power on the camera while it's charging.  You should see the red LED light on the front of the camera.  If it is not charging properly, try a different USB cable or USB source to try and get the front LED lit on the camera.  Once the charge light goes off, disconnect the camera from USB and power it on.  If it powers on, your battery was dead and just needed be charged.
     
  4. If you're still unable to get your camera to power on, you can contact GoPro Customer Support. https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 2

Re: GoPro Hero 3+ Black, Won't charge from Computer, Frozen at Video Screen at startup

I contacted support and after trying a bunch of stuff to manually update the camera. It was replaced.
So anyone having these issues, call GoPro support.