01-10-2019 01:16 PM
Hi there! I'm writing because I'm vacationing in South America and tonight while travelling on a bus, a guy stole my gopro hero 2018 and ran outside the bus. Now as I'm staying here for more than a week, I'm thinking to check all the online websites for private listings and see if I catch my gopro with a red silicone case, and if I do, contact the guy and act as I'm interested, but will then contact the police and ask them to handle this thing as I have the serial number of the camera registered in my name, so my question is, How can I show the police a proof of the serial number other than the site??
I tried to contact GoPro customer support via chat but it won't let me...
Please I really need answers or suggestions on what you will do
01-10-2019 02:59 PM
I am sorry to hear about what happened but what your planning seems to be risky.
I suggest logging a case with our Support Team to report the incident.
You may initiate a chat session through this link, select US for the country.
Serial numbers are found on the camera, the camera's box and sometimes it is also listed on the receipt.
If you still have the SD card with you, using a computer find the number in the version.txt file, located in the MISC folder on any SD card that has been used in the camera.