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%3CLINGO-SUB%20id%3D%22lingo-sub-364146%22%20slang%3D%22en-US%22%3EGoPro%20Hero%202018%20charging%20issues%20please%20help%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364146%22%20slang%3D%22en-US%22%3EIt's%20been%20a%20day%20I%20bought%20the%20new%202018%20Hero.%3CBR%20%2F%3EThe%20battery%20was%20completely%20dead%2C%20I%20had%20put%20it%20charging%20for%20like%202hrs%20straight%20(charger%20used%20was%20iPhone%20Adapter%20and%20GoPro%20Cable).%20After%202%20hours%20The%20LEDs%20weren't%20blinking%20it%20was%20stopped%20when%20I%20turned%20on%20It%20was%20showing%20only%2035%25%20which%20got%20me%20worried%2C%20after%201hr%20also%20it%20was%20the%20same.%20I%20disconnected%20and%20put%20it%20charging%20again%20the%20LEDs%20blinked%20for%2015mins%20and%20dissappeared%20again.%20After%20taking%20out%20battery%20and%20putting%20it%20back%20it%20showed%20me%20100%25%20in%20screen.%20It%20was%20kind%20of%20relief%20but%20when%20I%20was%20just%20checking%20the%20features%20inside%20camera%20within%203mins%20it%20went%20to%2096%25%20without%20even%20starting%20recording.%3CBR%20%2F%3EWhen%20I%20keep%20GoPro%20for%20charging%20LEDs%20are%20alive%20for%2015mins%20and%20poofff%20they%20are%20gone%20only%203-4%25%20percent%20charging%20takes%20up%20after%202hrs%20or%20so.%3CBR%20%2F%3EBasically%20this%20thing%20is%20getting%20charged%20for%2015mins%20till%20the%20LEDs%20are%20on%20and%20later%20it%20stops%20receiving%20charge%20when%20the%20LEDs%20goes%20off.%3CBR%20%2F%3EIt's%20getting%20really%20confused%20for%20me.%20Please%20help%20out.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-364146%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20(2018)%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364147%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202018%20charging%20issues%20please%20help%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364147%22%20slang%3D%22en-US%22%3EShould%20I%20go%20for%20new%20battery%20or%20claim%20for%20a%20replacement%20by%20GoPro%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364162%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202018%20charging%20issues%20please%20help%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364162%22%20slang%3D%22en-US%22%3EWhere%20did%20you%20purchase%20the%20camera%3F%20You%20should%20try%20exchanging%20it%20with%20the%20seller.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20which%20is%20to%20blame%2C%20battery%20or%20camera%2C%20it's%20hard%20to%20say.%20You%20should%20first%20suspect%20the%20battery%20as%20it's%20most%20likely%20the%20cause%20of%20the%20issue.%20If%20a%20new%20battery%20doesn't%20change%20the%20issue%2C%20then%20you%20can%20move%20forward%20in%20suspecting%20the%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EBTW%2C%20what%20SD%20card%20(make%2Fmodel%2Fsize)%20are%20you%20using%3F%3CBR%20%2F%3EThe%20SD%20card%20should%20be%20from%20this%20list%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%23list2%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%23list2%3C%2FA%3E%3CBR%20%2F%3EHave%20you%20tried%20charging%20with%20the%20SD%20card%20removed%3F%3CBR%20%2F%3ERemove%20the%20SD%20card%20and%20then%20go%20to%20Preferences%26gt%3BReset%20and%20Factory%20reset%20the%20camera.%3CBR%20%2F%3ETry%20charging%20and%20see%20if%20it%20improves%20the%20situation.%20If%20it%20does%2C%20the%20isue%20could%20be%20with%20the%20SD%20card.%3CBR%20%2F%3EIf%20not%2C%20then%20you%20should%20try%20a%20manual%20update.%3CBR%20%2F%3EGo%20to%20this%20site%20and%20choose%2C%20%22Update%20your%20camera%20Manually%22%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero-2018%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero-2018%3C%2FA%3E%3CBR%20%2F%3EDownload%20the%20UPDATE.zip%20file%20onto%20your%20computer%3CBR%20%2F%3EExtract%20the%20UPDATE%20folder%20and%20place%20it%20on%20your%20computer%3CBR%20%2F%3EUsing%20an%20USB%2FSD%20adapter%2C%20insert%20your%20card%20into%20the%20computer%3CBR%20%2F%3EPerform%20a%20FULL%20(not%20Quick)%20format%20of%20the%20SD%20card%3CBR%20%2F%3EOnce%20done%2C%20Copy%20the%20UPDATE%20folder%20(Not%20UPDATE.zip)%20onto%20the%20SD%20card%3CBR%20%2F%3EEject%20the%20card%20and%20place%20it%20into%20the%20camera%3CBR%20%2F%3EPower%20the%20camera%20on%20using%20the%20side%20Mode%2FPower%20button%3CBR%20%2F%3EOnce%20the%20Update%20completes%2C%20go%20to%20Preferences%26gt%3BReset%20and%20Format%20the%20SD%20card%3CBR%20%2F%3ETurn%20the%20camera%20off%20and%20plug%20it%20in.%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20the%20issue%20persist%2C%20exchange%20the%20camera%20with%20the%20seller.%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2

GoPro Hero 2018 charging issues please help

It's been a day I bought the new 2018 Hero.
The battery was completely dead, I had put it charging for like 2hrs straight (charger used was iPhone Adapter and GoPro Cable). After 2 hours The LEDs weren't blinking it was stopped when I turned on It was showing only 35% which got me worried, after 1hr also it was the same. I disconnected and put it charging again the LEDs blinked for 15mins and dissappeared again. After taking out battery and putting it back it showed me 100% in screen. It was kind of relief but when I was just checking the features inside camera within 3mins it went to 96% without even starting recording.
When I keep GoPro for charging LEDs are alive for 15mins and poofff they are gone only 3-4% percent charging takes up after 2hrs or so.
Basically this thing is getting charged for 15mins till the LEDs are on and later it stops receiving charge when the LEDs goes off.
It's getting really confused for me. Please help out.
Sightseer
Posts: 2

Re: GoPro Hero 2018 charging issues please help

Should I go for new battery or claim for a replacement by GoPro?
Explorer
Posts: 11,629

Re: GoPro Hero 2018 charging issues please help

Where did you purchase the camera? You should try exchanging it with the seller.

As far as which is to blame, battery or camera, it's hard to say. You should first suspect the battery as it's most likely the cause of the issue. If a new battery doesn't change the issue, then you can move forward in suspecting the camera.

BTW, what SD card (make/model/size) are you using?
The SD card should be from this list https://gopro.com/help/articles/block/microSD-Card-Considerations#list2
Have you tried charging with the SD card removed?
Remove the SD card and then go to Preferences>Reset and Factory reset the camera.
Try charging and see if it improves the situation. If it does, the isue could be with the SD card.
If not, then you should try a manual update.
Go to this site and choose, "Update your camera Manually"
https://gopro.com/en/us/update/hero-2018
Download the UPDATE.zip file onto your computer
Extract the UPDATE folder and place it on your computer
Using an USB/SD adapter, insert your card into the computer
Perform a FULL (not Quick) format of the SD card
Once done, Copy the UPDATE folder (Not UPDATE.zip) onto the SD card
Eject the card and place it into the camera
Power the camera on using the side Mode/Power button
Once the Update completes, go to Preferences>Reset and Format the SD card
Turn the camera off and plug it in.

If the issue persist, exchange the camera with the seller.