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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 2018 black screen + unable to connect to phone or PC

Hi,

 

So this issue started with the screen being black. I tested and I can still record, it still charges and the small front screen works.

I've read a lot of tips including updating your GoPro, but the problem is I can't seem to connect it. The app can't find it on my PC nor on my phone (the GoPro does not appear in mij WiFi connections).

 

Is this an issue I can solve or should I send it back?

 

P.s. this device is still very new, I've had it since January and only used it on 1 travel :-/

 

Hope someone can help!


Accepted Solutions
GoPro
Posts: 9,379

Re: GoPro Hero 2018 black screen + unable to connect to phone or PC

Sorry to hear about the trouble, @rockyboost5878. In this case, it would be best to get in touch with our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have your camera information handy, as well as the proof of purchase so you get assisted as quickly as possible. Best regards!

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All Replies
GoPro
Posts: 9,379

Re: GoPro Hero 2018 black screen + unable to connect to phone or PC

Sorry to hear about the trouble, @rockyboost5878. In this case, it would be best to get in touch with our Support team for further assistance. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have your camera information handy, as well as the proof of purchase so you get assisted as quickly as possible. Best regards!