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Sightseer
Posts: 1

GoPro Hero 2018 Too Hot

This is frustrating.

I bought a few months ago a GoPro Hero 2018 to record videos from some classes I'm taking, but I haven't been able to get a decent one because my camera suddenly turns off saying the message "Too Hot" even if it is a normal ambience temperature, no direct sun exposition, and a cold air conditioning system running in the room.

The camera is not hot, but anyway it turns off.

I tried to update/reinstall its firwmare with no success.

I purchased it from Amazon at $199 and the worst part is I just saw it is now $129

What can I do with it? Is there any way to solve this problem?

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GoPro
Posts: 6,097

Re: GoPro Hero 2018 Too Hot

 

Hi @lemolina,

 

Please try contact our customer support team via phone or chat.

They might have a solution for that. 

 

Or you can try to install a new firmware manually. 

If that won't work. Let our customer support team know. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay