Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-208177%22%20slang%3D%22en-US%22%3EGoPro%20Hero%202%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-208177%22%20slang%3D%22en-US%22%3EMy%20GoPro%20Hero%202%20won%E2%80%99t%20turn%20on.%20When%20I%20charge%20the%20battery%20the%20light%20will%20be%20on%20and%20when%20I%20don%E2%80%99t%20have%20a%20battery%20in%20the%20light%20will%20flicker.%20That%E2%80%99s%20usually%20a%20good%20sign.%20But%20when%20I%20try%20to%20turn%20the%20GoPro%20on%20the%20light%20goes%20away%20and%20doesn%E2%80%99t%20turn%20on.%20If%20I%20unplug%20it%20then%20plug%20it%20back%20in%20the%20light%20comes%20on%2Fflickers.%20But%20it%20still%20won%E2%80%99t%20come%20on.%20I%E2%80%99ve%20tried%20different%20mini%20usb%20cords%20and%203%20batteries%20and%20everything%20is%20always%20the%20same.%20How%20do%20I%20fix%20the%20problem%3F%3F%3F%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-208177%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHD%20HERO2%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-208507%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-208507%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67727%22%20target%3D%22_blank%22%3E%40erikk6177%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20these%20steps%20to%20try%20to%20power%20the%20camera%20back%20on.%26nbsp%3BDisconnect%20any%20BacPac%20accessories%20or%20cables%20from%20the%20camera%20and%20also%20remove%20the%20camera's%20battery%20and%20SD%20card.%20%26nbsp%3BThen%2C%20follow%20these%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EWith%20no%20battery%20in%20the%20camera%2C%20use%20the%20GoPro%20USB%20cable%20to%20connect%20your%20camera%20to%20a%20USB%20port%20directly%20on%20your%20computer%20or%20to%20a%20USB%20wall%20charger%20that%20outputs%205V%20and%201A.%3C%2FLI%3E%0A%20%3CLI%3EOnce%20connected%20to%20a%20charging%20source%2C%20you%20should%20see%20the%20red%20LED%20light%20up%20or%20flicker%20on%20the%20front%20of%20your%20camera.%20%26nbsp%3BIf%20you%20do%20not%20see%20a%20red%20LED%20illuminate%20or%20flicker%20on%20the%20front%20of%20your%20camera%2C%20please%20try%20using%20a%20different%20USB%20cable%20and%20USB%20port%20or%20charger.%3C%2FLI%3E%0A%20%3CLI%3EOnce%20you%20have%20the%20front%20red%20LED%20lit%20up%20or%20flickering%2C%20firmly%20press%20and%20release%20the%20Power%20button%2C%20and%20camera%20should%20power%20ON%20within%20a%20few%20seconds.%20%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EIf%20your%20camera%20powers%20ON%20with%20no%20battery%2C%20then%20it's%20likely%20that%20you%20just%20need%20to%20charge%20your%20battery%20before%20it%20can%20power%20your%20camera%20again%2C%20or%20that%20perhaps%20your%20battery%20has%20reached%20the%20end%20of%20its%20life%20and%20needs%20to%20be%20replaced.%20%26nbsp%3BFollow%20the%20next%20step%20for%20charging.%3C%2FLI%3E%0A%20%3CLI%3EDisconnect%20your%20camera%20from%20the%20USB%20cable%20and%20reinsert%20the%20battery%20into%20your%20camera.%20%26nbsp%3BWith%20the%20camera%20powered%20OFF%2C%20connect%20it%20to%20the%20charging%20source%20with%20the%20USB%20cable%20again.%20%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EWith%20the%20battery%20in%20the%20camera%20and%20connected%20to%20the%20charging%20source%2C%20you%20should%20see%20the%20red%20LED%20light%20up%20on%20the%20front%20of%20the%20camera.%20%26nbsp%3BThis%20indicates%20that%20your%20camera%20is%20charging%20the%20battery.%20%26nbsp%3BOnce%20the%20red%20LED%20lights%20up%2C%20your%20camera%20should%20reach%20a%20full%20charge%20in%202%20hours%20if%20connected%20to%20a%20wall%20charger%20that%20outputs%205V%20and%201A.%20%26nbsp%3BIf%20connected%20to%20your%20computer's%20USB%20port%2C%20it%20may%20take%20up%20to%204%20hours%20to%20reach%20a%20full%20charge.%20%26nbsp%3BOnce%20the%20red%20LED%20shuts%20off%2C%20your%20camera's%20battery%20has%20reached%20a%20full%20charge.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20please%20contact%20our%20Support%20Team%20for%20further%20assistance.%20They%20are%20available%20via%20phone%26nbsp%3Bor%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209861%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209861%22%20slang%3D%22en-US%22%3EThat%20doesn%E2%80%99t%20work.%20It%20still%20won%E2%80%99t%20come%20on.%20Like%20I%20said%20before%2C%20when%20plugged%20in%20(with%20the%20battery)%20the%20light%20will%20come%20on%20and%20stay%20on%20until%20I%20try%20to%20power%20it%20on%20and%20then%20the%20light%20goes%20off.%20The%20same%20goes%20(without%20the%20battery)%20with%20the%20flickering%20when%20plugged%20in.%20My%20GoPro%20Hero%202%20just%20won%E2%80%99t%20turn%20on.%20HELP!!!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-209983%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-209983%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F67727%22%20target%3D%22_blank%22%3E%40erikk6177%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20trouble.%20As%20the%20issue%20maybe%20the%20camera%20itself%2C%20it%20would%20be%20best%20to%20reach%20out%20to%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20call%20or%20chat%20with%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353338%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Hero%202%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353338%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20happened%20to%20me.%3CBR%20%2F%3E%3CBR%20%2F%3EProblem%3A%20Tried%20all%20the%20suggestions%20in%20this%20thread%2C%20and%20elsewere%20but%20still%20woun%60t%20turn%20on.%3CBR%20%2F%3E%3CBR%20%2F%3EReason%3A%20I%20had%20left%20the%20camera%20in%20a%20shelf%20for%203%20yrs%20with%20the%20battery%20inserted%2C%20causing%20the%20battery%20to%20slowly%20drain%20out.%20And%20at%20some%20point%20the%20voltage%20has%20been%20between%20the%20lower%20limit%20and%200V%2C%20and%20damaged%20the%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3ESollution%3A%20Recycled%20the%20old%20one%20and%20purchased%20a%20new%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EIMPORTANT!!!%20(lesson%20learned)%3CBR%20%2F%3ERemove%20battery%20from%20the%20camera%20before%20putting%20it%20away%20for%20a%20long%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

GoPro Hero 2 won’t turn on

My GoPro Hero 2 won’t turn on. When I charge the battery the light will be on and when I don’t have a battery in the light will flicker. That’s usually a good sign. But when I try to turn the GoPro on the light goes away and doesn’t turn on. If I unplug it then plug it back in the light comes on/flickers. But it still won’t come on. I’ve tried different mini usb cords and 3 batteries and everything is always the same. How do I fix the problem????

Accepted Solutions
GoPro
Posts: 9,012

Re: GoPro Hero 2 won’t turn on

Hi @erikk6177

 

Please go over these steps to try to power the camera back on. Disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and SD card.  Then, follow these:

  1. With no battery in the camera, use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.
  2. Once connected to a charging source, you should see the red LED light up or flicker on the front of your camera.  If you do not see a red LED illuminate or flicker on the front of your camera, please try using a different USB cable and USB port or charger.
  3. Once you have the front red LED lit up or flickering, firmly press and release the Power button, and camera should power ON within a few seconds.  
  4. If your camera powers ON with no battery, then it's likely that you just need to charge your battery before it can power your camera again, or that perhaps your battery has reached the end of its life and needs to be replaced.  Follow the next step for charging.
  5. Disconnect your camera from the USB cable and reinsert the battery into your camera.  With the camera powered OFF, connect it to the charging source with the USB cable again.  

With the battery in the camera and connected to the charging source, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  Once the red LED lights up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge.

 

If it's still the same, please contact our Support Team for further assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,012

Re: GoPro Hero 2 won’t turn on

Hi @erikk6177

 

Please go over these steps to try to power the camera back on. Disconnect any BacPac accessories or cables from the camera and also remove the camera's battery and SD card.  Then, follow these:

  1. With no battery in the camera, use the GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.
  2. Once connected to a charging source, you should see the red LED light up or flicker on the front of your camera.  If you do not see a red LED illuminate or flicker on the front of your camera, please try using a different USB cable and USB port or charger.
  3. Once you have the front red LED lit up or flickering, firmly press and release the Power button, and camera should power ON within a few seconds.  
  4. If your camera powers ON with no battery, then it's likely that you just need to charge your battery before it can power your camera again, or that perhaps your battery has reached the end of its life and needs to be replaced.  Follow the next step for charging.
  5. Disconnect your camera from the USB cable and reinsert the battery into your camera.  With the camera powered OFF, connect it to the charging source with the USB cable again.  

With the battery in the camera and connected to the charging source, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  Once the red LED lights up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge.

 

If it's still the same, please contact our Support Team for further assistance. They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Hero 2 won’t turn on

That doesn’t work. It still won’t come on. Like I said before, when plugged in (with the battery) the light will come on and stay on until I try to power it on and then the light goes off. The same goes (without the battery) with the flickering when plugged in. My GoPro Hero 2 just won’t turn on. HELP!!!!
GoPro
Posts: 7,578

Re: GoPro Hero 2 won’t turn on

Hello @erikk6177

 

Sorry to hear about the trouble. As the issue maybe the camera itself, it would be best to reach out to our Support team for further assistance. You can call or chat with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: GoPro Hero 2 won’t turn on

Same thing happened to me.

Problem: Tried all the suggestions in this thread, and elsewere but still woun`t turn on.

Reason: I had left the camera in a shelf for 3 yrs with the battery inserted, causing the battery to slowly drain out. And at some point the voltage has been between the lower limit and 0V, and damaged the camera.

Sollution: Recycled the old one and purchased a new camera.

IMPORTANT!!! (lesson learned)
Remove battery from the camera before putting it away for a long time.