Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-365193%22%20slang%3D%22en-US%22%3EGoPro%20Here%205%20Black%20Not%20turning%20on%20-%20water%20damage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365193%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20GoPro%20Hero%205%20Black%20is%20not%20turning%20on.%20I%20believe%20this%20is%20mainly%20due%20to%20water%20in%20the%20front%20display%20screen%20next%20to%20the%20lense.%20Everything%20has%20been%20working%20well%20and%20I've%20always%20used%20it%20with%20the%20water%20proof%20case%20in%20addition%20to%20the%20gopro%20itself%20being%20waterproof%20and%20water%20still%20got%20in%20there.%20I've%20only%20had%20it%20two%20years%20and%20taken%20good%20care%20of%20it%20with%20limited%20use...%20How%20can%20I%20get%20it%20fixed%2Frepaired%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-365193%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Sightseer
Posts: 1

GoPro Here 5 Black Not turning on - water damage

My GoPro Hero 5 Black is not turning on. I believe this is mainly due to water in the front display screen next to the lense. Everything has been working well and I've always used it with the water proof case in addition to the gopro itself being waterproof and water still got in there. I've only had it two years and taken good care of it with limited use... How can I get it fixed/repaired?

 

Cheers!

Highlighted
GoPro
Posts: 9,511

Re: GoPro Here 5 Black Not turning on - water damage

Hi @foggygorge82743

 

So long as all camera doors are closed, the HERO7 Silver is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej