02-15-2020 08:07 PM
I bought this camera a month ago. I have many cards with very important footage on them. I cannot get the software to install on any computer. I cannot get any computer to recognize the card. I bought a 1600 dollar computer yesterday. I updated everything, used the PC to update the gopro; nothing works. PC devices recognizes the Hero 7 Black, Quick does not, File explorer does not.
Did I make a major mistake by using a gopro hero 7 black?
I thought this was a trusted brand. I need this footage now. Can someone please answer this?
02-16-2020 09:36 PM
03-22-2020 07:24 AM
I've fixed the problem. All you have to do is go to Task Manager. Next, you will have to select Portable Devices and then uninstall MTP device. Once you reconnect the GoPro to the USB it will be recognized correctly and show up in Quik.
04-01-2020 07:44 AM
Hey, can you please explain step by step what you did in the task manager? I tried what you do it but i didnt find "portable devices" in task manager?Where should i look for it?
05-09-2020 03:27 AM
Bring up the 'Device Manager', use windows search to find it, scroll down to 'Portable Devices' and expand, you should now see 'Hero 7 Black', right click and select 'Uninstall Device'. Diconnect and reconnect the GoPro and the device driver will be installed and Quik should come up showing the camera.