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Tourist
Posts: 3
Accepted Solution

GoPro HERO5 Session doesn't record video

Hi all

 

I recently bought a refurbished GoPro HERO5 Session from the offical ebay go pro shop. It worked for a while, but currently It doesnt record any video  it just gives me black picture and records audio. Sometimes the video cuts in but is very dark. 

I have updated the firmware using the manual method (Sd card) and done a factory reset.

The Sd card Im currently using is Sandisk 64GB Ultra MicroSD SDXCSDSQUNC-064G-GN6MA In case that might cause problems

So far I havent used it outside or in wet conditions.

 

 

Thanks in advance. 


Accepted Solutions
GoPro
Posts: 3,790

Re: GoPro HERO5 Session doesn't record video

 

Hi @bluebeach05383

 

We appreciate you posting back to confirm that it is working with the new SD card.

This will help other users who might be having the same issue as yours.

 

Feel free to post back if something comes up.

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 2,420

Re: GoPro HERO5 Session doesn't record video

 

Hi @bluebeach05383

 

Please try to change your SD card. 

Check this link for recommended SD card and try to update it again. 

 

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Regards,

-Jay 

 

Tourist
Posts: 3

Re: GoPro HERO5 Session doesn't record video

Thanks for the reply.

Ive ordered a sandisk 32gb extreme. Il post an update when its arrived and ive tried it.

GoPro
Posts: 2,420

Re: GoPro HERO5 Session doesn't record video

 

Thanks for letting us know @bluebeach05383,

 

We'll wait for your update.

 

Regards,

-Jay 

Tourist
Posts: 3

Re: GoPro HERO5 Session doesn't record video

 Hi

After a couple of days testing the problem seems to have gone due to the proper sd card. Thanks for help 

GoPro
Posts: 3,790

Re: GoPro HERO5 Session doesn't record video

 

Hi @bluebeach05383

 

We appreciate you posting back to confirm that it is working with the new SD card.

This will help other users who might be having the same issue as yours.

 

Feel free to post back if something comes up.

 

Regards,

Ej