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Tourist
Posts: 3

GoPro HERO5 Black frame arrived damaged unable to contact customer service.

I purcheased a GoPro HERO5 Black on Amazon.

 

When I took it out the box, the frame was damaged, almost like corrosion markings/chips on the sides and interally.  

 

I am concerned that this may affect the structual intergrity. 

 

I contacted Amazon and they told me to contact GoPro customer service. 

 

I have attempted to call the GoPro UK number, I just a busy tone. I tried the live chat on various web browsers, it just gets stuck on 'connecting to agent'. 

 

I was hoping to get in touch with GoPro through here. 

Sightseer
Posts: 4

Re: GoPro HERO5 Black frame arrived damaged unable to contact customer service.

Don't call the Amazon staff, just log into your account, pull up the order for your GoPro and click on "refund item".