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Tourist
Posts: 1

GoPro HERO 7 white

Hola,
Hace dos meses compré una GoPro HERO 7 white, y a día de hoy puedo decir que es la peor compra que he hecho nunca.
La compro empezó mal, ya que compré la GoPro HERO 2108 y al abrirla la batería estaba estropeada. La única solución que me dieron en la tienda, ya que no tenían más stock de esta cámara, fue ofrecerme la HERO 7 white pagando la diferencia.
Desde que la tengo nunca ha funcionado bien, todo el rato se congela y se queda bloqueada, o si no se empieza a reiniciar sola. También es imposible manejarla debido a que todo el rato se cuelga.Como leí en su foro, ambiental MicroSd por una SanDisk pro, pero sigue igual. Y después de la última actualización todavía funciona peor.
Mi hijo tiene una cámara deportiva china de 20 euros que funciona mil veces mejor, si lo llego a saber no la hubiera comprado nunca.
Que solución me ofrecen?
GoPro
Posts: 5,920

Re: GoPro HERO 7 white

Sorry to hear about the trouble, @masalra. Such are not expected camera behaviors. As you have described, you already updated the firmware to the latest and used a recommended SD card to no avail. As this is the case, the next step would be to get in touch with our Support team so they can help with the path forward. You may reach the team by phone or chat through https://gopro.com/help/ContactUs . When you do, please make sure that you have access to your camera to get assisted as fast as possible. Thanks!

Sightseer
Posts: 4

Re: GoPro HERO 7 white

No sirven sus chats me urge comunicarme con soporte tecnico!

GoPro
Posts: 5,920

Re: GoPro HERO 7 white

Hello @epichero14467. If chat support does not work, please try calling our Support team through the numbers here https://gopro.com/help/articles/Block/Telephone-Numbers . It would be best to reach them during hours of operation. Thanks!