Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

GoPro HERO 7 Freezing

[ New ]

My GoPro HERO7 has had a few issues. It freezes to the point where it is totally unresponsive, sometimes the OFF button will unfreeze it but most annoyingly I get the frozen KEEP DISCARD screen and the OFF button wipes the media. The touch screen is totally unresponsive at this point, sometimes I have to remove the battery. I lost a 2 minute video with a Hawksbill Turtle because of this issue (irreplaceable moment). Not happy at all.

GoPro
Posts: 26,249

Re: GoPro HERO 7 Freezing

[ New ]

Hi @paulg1405

 

Sorry for any troubles caused.

The steps on https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up should help you out.

Let us know how it goes.

Other users also suggest turning AUTO LOW light off and keeping the orientation locked either UP/DOWN.


You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro HERO 7 Freezing

[ New ]
I changed battery and SD card, turned AUTO LOW off and locked orientation. It froze on me again twice today during a dive with a Whale Shark.
I’m developing a love/hate relationship with my GoPro. It’s like an Alfa Romeo, when it works it’s amazing but it’s very unreliable. Today I got a frozen frame (half photo half blank) then a black screen that looked like a red recording symbol. Both times frozen and unresponsive and I had to get back in the boat, remove the camera from the frame then remove the battery (not ideal AT SEA!).
Not happy at all with this issue.
Tourist
Posts: 3

Re: GoPro HERO 7 Freezing

[ New ]

My memory cards are SanDisk ULTRA 64GB. I’ve just ordered 2 x SanDisk EXTREME 64GB. Will see if that makes any difference 🤞🏻

Hiker
Posts: 47

Re: GoPro HERO 7 Freezing

[ New ]

Because Gopro's are complete garbage.  At least the Hero7 Black is.

First and last Gopro product I will ever buy.

 

Freezing and stuttering is just one of the laundry list of issues with the camera.

 

GoPro
Posts: 19,294

Re: GoPro HERO 7 Freezing

[ New ]

Let us know how it goes with the new SD cards, @paulg1405. Ultra cards are known to cause issues with the cameras in the long run so we do not recommend them. We hope to hear back from you. 

GoPro
Posts: 19,294

Re: GoPro HERO 7 Freezing

[ New ]

Sorry to hear that you are still having issues with your camera, @jb075. If you have already gone through the suggested solutions and the issue persists, let our Support team help. They can be reached by phone or chat through https://gopro.com/help/ContactUs . 

Hiker
Posts: 47

Re: GoPro HERO 7 Freezing

[ New ]

@mariustanya wrote:

Sorry to hear that you are still having issues with your camera, @jb075. If you have already gone through the suggested solutions and the issue persists, let our Support team help. They can be reached by phone or chat through https://gopro.com/help/ContactUs . 


 

 

Canned replies aren't going to cut it.

 

Once DJI or Garmin get external mic support, my Hero7 black is going on Craiglist.

 

You want to continue to run your company the way you do.  The competition will be happy to take over.