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20and%20time%20of%20all%20files%20are%20correct.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Emaybe%20someone%20can%20get%20the%20software%20team%20to%20look%20into%20how%20the%20GoPro%20app%20is%20interpreting%20recorded%20times.%20With%20me%20being%20in%20a%20GMT%20%2B%2011%20time%20zone%2C%20it%20seems%20consistent%20with%20my%2011%20hour%20offset%2C%20so%20even%20though%20the%20camera%20time%20is%20local%20time%2C%20when%20viewing%20on%20the%20app%2C%20it%20is%20interpreting%20the%20time%20as%20GMT%20time!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256959%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20HERO%206%20Black%20-%20MULTIPLE%20ISSUES%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256959%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20sharing%20results%20of%20your%20test%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77613%22%20target%3D%22_blank%22%3E%40peterkilleen%3C%2FA%3E.%20We%20have%20forwarded%20the%20information%20you%20shared%20to%20the%20team%20for%20a%20closer%20look.%20We%20will%20keep%20you%20posted.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261161%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20HERO%206%20Black%20-%20MULTIPLE%20ISSUES%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261161%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20the%20end%2C%20I%20took%20my%20GoPro%20HERO%206%20Black%20back%20to%20where%20I%20bought%20it%20and%20they%20allowed%20me%20to%20exchange%20for%20a%20HERO%207%20BLACK%20and%20I%20just%20paid%20the%20difference%20of%20A%2460.%20Hopefully%20the%207%20BLACK%20works%20better.%20I%20have%20read%20that%20my%20memory%20card%20is%20also%20listed%20as%20a%20recommended%20one%20on%20the%20GoPro%20website%20for%20the%20HERO%207%20Black.%20Not%20that%20I%20think%20the%20memory%20card%20was%20the%20issue%20with%20my%20HERO%206%20Black.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Hi @tuquoque,

Thanks for the information, and sorry to hear you also had major issues with your H6. Very frustrating taking in mind the cost of these things eh?

I did contact GoPro support and they’ve recommended doing a manual update. I guess I’ll have to do that first before they would consider replacing the camera under warranty? But when you say they’ll replace my camera with the new one. You mean they’ll straight swap my H6 with an H7 or just send me a new H6?

Glad to hear your H7 is behaving. I hope it remains that way for you. I do believe these are more software issues than hardware though. The camera is great, but these issues let the company image of ‘quality camera’ down a lot!

Cheers,
Peter
Hiker
Posts: 22

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Actually I was lucky having a H6 from a bad stock. My trusty retailer agreed to take my H6 back even there was no return time left. I bought H7 instead. Gopro was ready to replace my H6 with the same model, I believe that's their policy. Just contact the support and they'll help you.
Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Ok, so as per GoPro support team, I did the manual update on my GoPro H6 BLACK. I have done my first test run with it, having the camera record from full battery until depleted. Voice commands were active. The gropro did a full recording at 720p for 2 hours and 2 minutes when the battery ran out. Upon changing out the battery and reviewing the footage all seemed well with no hilights randomly added. 

 

However what I still noticed was that the recording is shown as Wednesday 24th October. Recording was done between 7:30 - 9:32pm on Tuesday 23rd October and upon reviewing the date and time settings on the actual camera. The date and time is correct. See attached image for info. Another strange thing is the memory allocation. Not sure if this is normal as previously it would show blocks 11:18 as that seemed to be the maximum recording time for the video setting. As per the image, there is a load of 11:18, but then there is some 12:07 lengths. Is this normal?

 

any feedback would be good.

 

I’m happy the camera has run consistently with no major issues. But just these little things like the incorrect date shown is pretty annoying.

 

cheers,

Peter

D1F9B90E-BC31-4E37-8C95-3635D40D2E6A.png
Adventurer
Posts: 10,136

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Not sure about the Date/Time issue (I usually sync to the app and it generally seems fine, but honestly I don't pay a whole lot of attention to it).

The chaptering "Blocks" is based on size of the file, not time. It just happens to be that mostly this is met around the 11 minute mark. A few files exceeding this (especially at the lower 720p resolution) is normal.
Adventurer
Posts: 10,136

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

BTW, to sync the camera date/time with your phone's date/time, connect to the GoPro app, go to settings, and then tap the date/time. A check mark should appear letting you know that they have been synced.
Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Thanks @danielr15,

 

the date and time is correct on the camera when I go to Preferences> ‘Time’ and ‘Date’, so I shouldn’t need to sync it as it’s already correct?

 

i just spoke with GoPro support and they were about to replace my camera with a replacement HERO 6 BLACK, I did state that as I’ve seen many issues stated in these forums particularly with the H6 BLACK and that the H7 BLACK is found to not have these issues, would they replace my current camera with an H7 and they said they are not able to.

 

furthermore I was expected to pay for the postage cost of sending my camera back for an RMA. So I have now turned them down and will look to return the camera to the retailer that I bought it, ask for a refund and then purchase an H7 BLACK.

 

i thought this is more of a software issue, but it seems the GoPro support team are more about just replacing cameras than looking to fault find and identify flaws which could well be software bugs

Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

@danielr15

 

i just did a series of tests, by adjusting the time on the camera under Preferences:

 

it seems when the time is set between 12am - 12:59pm the date is correct within the GoPro app and in the info for that particular recording. For times 1pm - 11:59pm it shows the day + 1 ie the next day... has anyone else seen this? Just trying to workout why the GoPro is + 11 hours to the specified time to add the date?

 

thanks,

peter

Adventurer
Posts: 10,136

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

GoPro has always done straight exchanges for camera issues. My understanding is they would rather have the camera in house for testing and possibly fixing than trying to patch remotely with customer participation. The cameras that they are able to identify the issue and fix are then sold at a discount in the refurbished section of the store https://shop.gopro.com/refurbished

It's easier, and usually more desirable to the customer, to ship out a new, and known to be working, camera than to make the customer wait for diagnosis test and repair.

As far as the HERO6 Black dependability, MOST cameras work just fine. I have two and both give me no issues (on the latest firmware, manually updated, and with a recommended SD card). The HERO6 Black did have some issues initially, but the firmware updates corrected them for the majority of people. It's easy to come to a forum and think that there are rampant issues with a device. Keep in mind, most people do not come to a support forum unless they have a perceived issue. Considering the number of cameras sold, there are actually very few reported issues, with most being made on earlier firmware.

As far as comparing the HERO6 to HERO7 Black, I have and use both so before you do your return and purchase (which will be an upgrade), here is a bit of a comparison for you:

The HERO7 Black is a fine camera (I have three) and is an improvement on the HERO6, however, they are pretty close in performance in most areas.

The HERO7 Black has better stabilization, but the HERO6 is very, very, good.

The audio is better on the HERO7 Black, but if you boost the dB in an editor the HERO6 is pretty good.

The HERO6 has better battery life but the HERO7 Black is using an overclocked processor with twice the RAM, so it's to be expected.

The HERO7 Black has hypersmooth stabilization, even at 4K/60, but because of the extra processing is more prone to overheating at high resolutions and frame rates.

Both cameras have very good dynamic range but the HERO6 is a little better in low light.

HERO7 has time lapse, night lapse, and TimeWarp, which is awesome, HERO6 only has time lapse, time lapse video, and night lapse.

HERO7 Black has portrait video/photos. You can do this with the HERO6 but you need to rotate the video/photo in an editor.

Both have ISO100 max with auto shutter and auto burst mode (which rocks).

HERO7 Black has integrated Facebook Live and RTMP live stream connection capability. You can live stream with HERO6 but it's much more difficult to set up and you are way more limited.

HERO7 does a better job of detecting scene and motion for switching between HDR and tonal mapping. HERO6 either auto turns off HDR when there is motion or can create ghosting effect if it doesn't catch the movement in time. When the subject and camera are not moving, both do a great job at HDR photo.

HERO7 Black stabilization is amazing, but the HERO6 does a better job in low light and night. HERO7 Black can result in blurry video with stabilization in low light unless the ISO is high (creating more noise/grain) while the HERO6 either reduces the stabilization or automatically turns it off to avoid the blurring effect. In most cases, the HERO6 outperforms the HERO7 in low light.