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20and%20time%20of%20all%20files%20are%20correct.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Emaybe%20someone%20can%20get%20the%20software%20team%20to%20look%20into%20how%20the%20GoPro%20app%20is%20interpreting%20recorded%20times.%20With%20me%20being%20in%20a%20GMT%20%2B%2011%20time%20zone%2C%20it%20seems%20consistent%20with%20my%2011%20hour%20offset%2C%20so%20even%20though%20the%20camera%20time%20is%20local%20time%2C%20when%20viewing%20on%20the%20app%2C%20it%20is%20interpreting%20the%20time%20as%20GMT%20time!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256959%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20HERO%206%20Black%20-%20MULTIPLE%20ISSUES%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256959%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20sharing%20results%20of%20your%20test%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77613%22%20target%3D%22_blank%22%3E%40peterkilleen%3C%2FA%3E.%20We%20have%20forwarded%20the%20information%20you%20shared%20to%20the%20team%20for%20a%20closer%20look.%20We%20will%20keep%20you%20posted.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-261161%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20HERO%206%20Black%20-%20MULTIPLE%20ISSUES%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-261161%22%20slang%3D%22en-US%22%3E%3CP%3EIn%20the%20end%2C%20I%20took%20my%20GoPro%20HERO%206%20Black%20back%20to%20where%20I%20bought%20it%20and%20they%20allowed%20me%20to%20exchange%20for%20a%20HERO%207%20BLACK%20and%20I%20just%20paid%20the%20difference%20of%20A%2460.%20Hopefully%20the%207%20BLACK%20works%20better.%20I%20have%20read%20that%20my%20memory%20card%20is%20also%20listed%20as%20a%20recommended%20one%20on%20the%20GoPro%20website%20for%20the%20HERO%207%20Black.%20Not%20that%20I%20think%20the%20memory%20card%20was%20the%20issue%20with%20my%20HERO%206%20Black.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hiker
Posts: 27

GoPro HERO 6 Black - MULTIPLE ISSUES

I have been having several problems with mine. I’m on the latest software of v2.01,

my GoPro just stops recording without me having any input to stop it,

when reviewing my recorded media on the GoPro app on my iPhone, the date is a day ahead, when the date and time is correct on the GoPro.

On recordings there are sometimes hilight tags in videos when I haven’t prompted them to be applied.

Just now when my GoPro has been left on the side, but turned on. It had twice itself just changed mode. (Went from video mode to photo mode, I set it back to video, then later on again I heard it beep again and saw the mode had gone to photo again)

Has anyone else had these issues and if so, how were they resolved? I don’t expect this from a piece of equipment that is so expensive!!! The camera is almost unuseable if it is to be this unreliable with stopping recording unannounced and the camera just doing random things as it pleases
GoPro
Posts: 3,505

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

 

Hi @peterkilleen,

 

May I know how do you set the camera?

How do you start recording? 

 

Do you turn it on first then set the mode and take photo or record? 

Or do you just press the shutter button (Quick Capture)?

 

 

Please let us know. 

 

You may try to reset the camera to factory settings to check.

 

 

Regards,

-Jay 

Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Hi @graytree76514,

First of all thanks for getting back to me so quick.

The camera has been currently set up in 720p wide @60fps. I start the video via quick capture. I do have voice commands on (however with wake up off - as I did have times in the past the GoPro would turn on when I didn’t say ‘GoPro turn on’). This is leading me to think that the GoPro is reacting incorrectly to sounds? I have now turned off voice commands and left the GoPro recording, so we shall see how that goes.

Would you recommend a factory reset, or downloading the latest Firmware (although it is on the latest firmware) to the SD card and reflashing this to the GoPro? I have seen a lot online saying it’s better to download the firmware to the SD card than to update via the app.

To give you some further insight, upon viewing the latest recordings in the GoPro app, connected to the GoPro via WiFi and viewing the media. I see several videos at 11:18, but I guess this is just how the GoPro memory allocates at 720p Wide?

But out of 3 videos, once plugged in and twice running off battery. There was one video which stopped recording after around 36 minutes, the next off battery was 58 minutes (not sure when the battery depleted, but given my next comment, can’t be within that time), third time off battery it ran for 1 hour 1 Minute before it stopped recording itself. This was on battery, at full capacity and when it stopped it was at 50%.

Any further insight would be much appreciated. As I want this thing working as it should do!

Thanks.

Peter :)
Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

I have a further update after some further testing. I still believe there is an issue with the GoPro...

So I disabled ‘voice commands’ as I thought maybe the camera was doing strange things from particular sounds.

After doing so I left the GoPro plugged in and recording as per above. The GoPro recorded for 3 hours and 52 minutes before stopping by itself (it had around 5 hours of record time available). Within this recording a hilight was made with no human input. The camera after being put on record again recorded for around 1 hour, but by this point my 256GB SD card was Full so stopped recording. During these events I was at work and my girlfriend had come and gone out of home, she said she did unplug the GoPro at one point to use the toaster, but then immediately plugged the gopro back in. This event didn’t cause the GoPro to stop, however she said she noticed it had just stopped recording a while after (not known when - this was during the 3 hour 52 min recording)

I have since deleted all these test videos and again left the GoPro recording whilst plugged in. And it has recorded all night without stopping itself. It had ran for 7 hours and 2 minutes, which was the maximum amount of remaining recording time available so therefore ran without stopping itself. It also recorded no hilights!

Tomorrow I will test again myself with it just on battery power.

However given the information I’ve provided to date. Can someone please advise of a remedy, be that either a factory reset, a firmware update or if it looks like it needs to be replaced with a new one? (It’s under warranty).

Seems very strange all the goings on.

Thanks guys. Look forward to reading some insight.

Peter
Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Another update... immediately after posting this comment, which was when the 7 hour 2 min recording had finished and I went in and deleted that recording. I turned the GoPro off and unplugged the charger from the wall socket and walking to the bedroom with the GoPro, not touching any buttons, the GoPro just switched itself on and started recording. I was talking but said no such commands and anyway voice commands have been deactivated... any ideas?! This is really frustrating me now!!!
GoPro
Posts: 3,505

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

 

Hi @peterkilleen,

 

Sorry about that. 

Please contact our customer support team. 

They can help you with that. https://gopro.com/help/ContactUs

 

Just prepare your serial number and proof of purchase. 

 

 

Regards,

-Jay 

Hiker
Posts: 27

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

Hi @graytree76514,

Just wanted to give you a further update. After all of the above, today I tried the GoPro again on battery just to see what happened, the GoPro worked flawlessly and recorded for 2 hours before I assume the battery depleted. 2 hours seems like how long it would be by the time the battery depleted - because as per above when I was seeing strange behaviour, a 1 hour recording where the gopro stopped itself, it used 50% battery.

After this, I recharged the go pro to 100% again and decided to activate voice commands again. With this I turned the GoPro on with the side button and used the following commands:

- GoPro start recording (worked correctly)
- GoPro stop recording (worked correctly)
- GoPro take Photo (worked correctly)
- GoPro start recording (worked correctly)

I then again left it recording. This time it recorded for 2 hours 7 minutes and I assume the battery depleted in this time again. So it seems I’m getting home normal behaviour again for some reason. Only think with this last one was, that in about 4 of the 11:18 memory segregated clips of the 2 hour 7 min recording, there is 1 single hilight in each, again I don’t know what has caused these to be generated? Is there any other ways to add these whilst recording other than pressing the mode button (side button) or saying the voice command ‘that was sick’? None of these things were done btw.

I guess because of the latter comments here, it is still recommended to do a manual update of the firmware as Customer Services have advised me?

Let me know your thoughts.

Thanks.

Peter
Hiker
Posts: 22

Re: GoPro HERO 6 Black - MULTIPLE ISSUES

I had similar issues with my H6 (and lot’s of other issues, too). I did all the suggested fixes but they never cured the problems. I strongly suggest you to contact the Gopro support. They’ll replace your camera with the new one. I returned mine and bought H7 instead. No (major) problems since then.