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Sightseer
Posts: 1

GoPro HERO 5 overheating and not turning on

i bought a gopro hero5 last 2016 and it was all good until today, July 13 2019, i went to a waterpark and brought my HERO5 with me. went sliding and all. my gopro then said that its overheating and then it turned off. when i tried to charched it, the lens went moist and the body’s hot again and it wont turn off or even blink. What should i do??? is the gorpo still gonna work???
GoPro
Posts: 2,432

Re: GoPro HERO 5 overheating and not turning on

Hi @nicoolthegr8,

Sorry to hear about the trouble. We definitely want to help as best as we can. Please let our Support team know so they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Have your camera ready for any information that they may need.

Kind Regards,
Ann