GoPro HERO 5 bricked during update [ New ]

[sergioa16255]

Hi,

i bought an used Gopro 5 black. It has 1.55 firmware. I made 2 short test video, then I downloaded Gopro Quik on my PC to retrieve the videos. Gopro Quik says that my Gopro does not have downloadable content. No photo. no video.  ??????

Gopro Quik says that I have to update the firmware, but if I agree, it immediately say it can not update. 

I downloaded the Gopro app on my Android phone (Galaxy s8), but the app does not "see" the Gopro.

On the Gopro site I found the instruction for "manual update". I input my serial number and then download my update package (v.2.60).

I extract the zip and put the UPDATE folder on the microsd card (supported made and model, I checked) removing all  other file and folders.

The Gopro starts the update but after 2/3 minutes the front screen shows an exclamation mark alternating it with the "2/2" screen.

The red leds blink fast. Leaving it alone for 30 minutes does not change anything.  I remove the battery and the microsd. The UPDATE folder was deleted from the microsd, like the update was succesful. But the camera is bricked, every time I turn on (with or without the microsd) it shows the same sceens.

I searched ALL this and other forums for this error, and followed all possible advice: reformat the microSD, charge the battery to full (it was at 90% on the first attempt)...  etc.... nothing works!

When it put back the microsd and the battery in the camera, it shows again the exclamation mark and the 2/2 screen after 2 seconds.  It does not restart the update, like the others say.

Thinking at the problems that this camera had from the beginning, when it was "working" I think it has some bad memory location or something like that... and when it try to write that location it fails...  

what do you think ? 

Some other advice ???  apart calling the support (that I will do monday)

Thanks 

Sergio

[danielr15 · Accepted solution]

I don't think support is going to be able to offer any more advice than what you've already done. The seller was probably aware of these issues. You should return it and look elsewhere to purchase your GoPro. If you did not purchase from GoPro's refurbished shop, there isn't much they can do for you. The warranty is non-transferable and only good for one year from original purchase. The refurbished HERO5 Black cameras that GoPro sells are warrantied for one year, so you might want to consider purchasing from them. https://shop.gopro.com/accessories-3/refurbished-hero5-black/CHDNH-B15.html

[danielr15 · Accepted solution]

I don't think support is going to be able to offer any more advice than what you've already done. The seller was probably aware of these issues. You should return it and look elsewhere to purchase your GoPro. If you did not purchase from GoPro's refurbished shop, there isn't much they can do for you. The warranty is non-transferable and only good for one year from original purchase. The refurbished HERO5 Black cameras that GoPro sells are warrantied for one year, so you might want to consider purchasing from them. https://shop.gopro.com/accessories-3/refurbished-hero5-black/CHDNH-B15.html

[fishycomics]

Format full in a computer. format  quick afterwards and format in the camera. then Load the  Firmware manually on.  Battery is above 50%  then you have not a issue at all.

 You interrupted the firmware  after 30 minutes of being stuck.  You had no choice to stop it that I understand clearly.

  the firmware manually takes under ten minutes.

Gopro support , Do they repair firmware, Think not? They replace only.   It would be nice to have a Camera company stand behind tehir product on brick firmware to simply reflash and send out, for those who caxn not do it right?  They don't/

I am sure all worked well from the owner,  and all was working well till firmware was loaded, and that, I am not sure will get repaired by GoPrp but replaced if all papers are in order  so yes call support.  I can load firmware a number of ways with out crashing so I am not sure what went wrong  bad sector on firmware I guess

[sergioa16255]

PROBLEM SOLVED.

After reading and applying tips for 3 days, finally I bought another MicroSD card.

The previous firmware update attempts were made with a Kingston SD HC UHS-I Class 10 / U3. This card works without problems in any device I own; and it formats perfectly in my PC.

The new card is a Sandisk Extreme SD HC UHS-I Class 10 / U3.  Same specs as the Kingston, one works, the other not.

It is really incredible that Gopro hardware has this problem.

[sergioa16255]

Support was not able to offer *ANY* advice.  On this camera I do not have any "care" bundled, so my only choice was to call support by phone. After half an hour of (not so pleasant) waiting music, x 3 attempts during the day (morning, lunch, afternoon), I gave up.  1,5 hours thrown away.