03-03-2019 04:48 PM
When I'm skiing I keep my camera power off to save battery and hit the shutter button to start & stop video recordings. Problem is the recording times are completely erratic- anywhere from 0 seconds to minutes. I've turned the voice command function off having read that that might be the cause.. but the problem remains. I switched to a different (compatible) SD card- no change. Very frustrating to loose so much footage and never know how long the camera will actually record for..
03-04-2019 11:04 AM
See if running a manual update will sort out the issue.
While we do not have any formal temperature ratings for our cameras, here are some tips that should maximize the battery's performance in low temperatures.
- Keep the camera and battery warm before/during use (stow it in an interior pocket).
- Leaving the camera on, in standby may be beneficial, as powering the camera off for an extended period of time will allow the camera's temperature to drop.
- Minimize the use of resolutions/frame rate combinations higher than 1080p30, unless necessary. If you're not looking to take advantage of higher resolutions, or slow down your video while editing, 1080p30 is a great high-definition, energy efficient recording setting.
- Minimize the use of Wi-Fi. It requires quite a bit of battery power to retain the video feed and control the camera; even more so in low temperatures.
- Use the waterproof housing whenever possible, to retain the heat given off by the camera during use.
Let us know how it goes.
03-04-2019 09:47 PM
I did a manual update and the problem still exists. It is not temperature related as it will stop recording on it's own here at home. It does this regardless of whether the camera is powered up and you hit the shutter button or not powered up and you hit the shutter button (QuikCapture). When it stops recording- on it's own- the rear screen goes dark grey and the front screen dark grey with a rubik's cube pattern. As I said previously, I've tried changing micro SD card and I've turned off voice command, thinking that wind noise while skiing might be the cause. But from fiddling with it here at home, that is not the case. Referencing author Jordan Hetrick's 'How To use the GoPro HERO5 Black' troubleshooting section, 'camera freezes up & stops recording' he states: this is not normal (no **bleep**..) and could indicate a problem with the installation of the firmware. To unfreeze the camera remove and reinstall the battery (I've done this many times) If it continues to happen, try manually installing the firmware through the Support page on GOPro's website. Well, I've done that now too, no change.
Whats next there, GoPro Support?
03-07-2019 07:36 PM
Hello @philr3. .It is odd that the front screen would show the Rubik's cube pattern while recording. Such a pattern or symbol indicates that the camera is in media viewing mode which should not be when recording. Appreciate you going through the recommended troubleshooting steps.
Since the issue persists, the next step would be to get in touch with our Support team so they can walk you through further troubleshooting. When you contact Support, have your camera and camera information ready, and keep sample pictures/video showing the issue handy so you can get assisted as quickly as possible. The team's contact information is at https://gopro.com/help/ContactUs .