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Sightseer
Posts: 2

GoPro HERO(2018) screen is blank

[ New ]

I used my gopro in ocean 2 days back and since then, I can't see anything on the screen. Initially, I saw a few lines and was able to connect it to phone but now the screen is blank(not black, I see it a little brighter) and I can't contol it through phone. I also tried to take out sd card and battery but that doesn't help either. I don't see any water damage but I have tried to dry it out just in case 

GoPro
Posts: 29,753

Re: GoPro HERO(2018) screen is blank

[ New ]

Hi @vitalblaze8187

 

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro HERO(2018) screen is blank

[ New ]

@aragon1006 

 

I don't see HERO(2018) in the list of products, what product should I be choosing?

GoPro
Posts: 29,753

Re: GoPro HERO(2018) screen is blank

[ New ]

Hi @vitalblaze8187

 

This has been shared with the team.

Try selecting Desktop Apps or Subscription instead.

 

Thanks!

Ej