GoPro Fusion shutting off [ New ]

[ufoparasail]

I have the GoPro fusion camera and have been having some recording issues with it. I use the Quikcapture and have noticed that it sometimes turns off prematurely. I read that it may be an overheating issue, but when I feel it before I turn it on it's cool and right when it turns off it's warm, but nothing too extreme. I then tried the SD cards. I am running 128gb Samsung EVO cards, and I've tried several sets, even with the SanDisk 128gb Extreme, but it happens with all SD cards. The only way to remedy it is to remove the battery and put it back it, at which point the Fusion says it's repairing the file. It's always able to get a part of it, but I can't figure out why it's turning off. any help is appreciated. 

[mariustanya · Accepted solution]

Hello @ufoparasail, 

If the camera still behaves the same way even after the recommended steps, the issue then could be hardware-related. Our Support team here: https://gopro.com/help/ContactUs will be able to sort it out further. You can reach them via phone or chat during operating hours. 

Thanks, 
Marius

[mariustanya]

Hello @ufoparasail, 

Thank you for the details you provided. It could be an issue with the SD card that you are using. We do have a list of recommended ones, see if using one of these will clear the issue. You can find the list here: https://gopro.com/help/articles/block/microSD-Card-Considerations

You can also try to reformat the SD cards that you are using and see how it goes. Manually updating the camera as part of troubleshooting will also help. For steps on how to do it, you can visit this link. 

Let us know how it works out. 

Best regards, 
Marius

[ufoparasail]

Hey there Marius, 

Thanks for the repy. I've tried one of the recommended SanDisk cards but it still occurs with those as well. Also, I reformat the cards everytime I upload the footage to my computer. Camera is all up to date on software as well. Could it be a defective camera?

[mariustanya · Accepted solution]

Hello @ufoparasail, 

If the camera still behaves the same way even after the recommended steps, the issue then could be hardware-related. Our Support team here: https://gopro.com/help/ContactUs will be able to sort it out further. You can reach them via phone or chat during operating hours. 

Thanks, 
Marius