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Sightseer
Posts: 1

GoPro Fusion "Unable to Create Decoders"

[ New ]

Hi there.

 

I have just purchased a Fusion.  My first use was at a wedding.  I am trying to render the files, however whatever I do I am getting a "Unable to Create Decoders" message.

 

I have try rendering on Windows 7 and Windows 10 (I reluctantly reinstalled the PC with 10).  The PC im using is powerfull: I7, AMD Firepro GPU, 32GB, and SSD HDD's

 

Please can somebody help as the footage shot was for a wedding.

 

Regards

Ant

wedding issue.png

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GoPro
Posts: 25,269

Re: GoPro Fusion "Unable to Create Decoders"

[ New ]

 

Hi @bluebeach87387

 

I an sorry for any troubles caused.

Make sure that your graphics card is up to date. If it's still the same, please reach out to our Support Team regarding this error.

They are available by phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 25,269

Re: GoPro Fusion "Unable to Create Decoders"

[ New ]

 

Hi @bluebeach87387

 

I an sorry for any troubles caused.

Make sure that your graphics card is up to date. If it's still the same, please reach out to our Support Team regarding this error.

They are available by phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej