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Tourist
Posts: 3
Accepted Solution

GoPro Fusion - lines in extreme highlights

I just bought one month ago, when I tried the photo, the result was like that, there were lines in the footage that were bright white can i fix it?

GPFR0053.JPG

Accepted Solutions
GoPro
Posts: 4,106

Re: GoPro Fusion - lines in extreme highlights

 

Hi @masr5643

 

Have you tried manually updating the firmware already?

Please let us know if installing a new firmware will work. 

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-fusion

Follow the manual update steps. 

 

If not you can contact our customer support team. They might be able to help. 

View solution in original post


All Replies
GoPro
Posts: 4,106

Re: GoPro Fusion - lines in extreme highlights

 

Hi @masr5643

 

Have you tried manually updating the firmware already?

Please let us know if installing a new firmware will work. 

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-fusion

Follow the manual update steps. 

 

If not you can contact our customer support team. They might be able to help. 

Tourist
Posts: 3

Re: GoPro Fusion - lines in extreme highlights

I have updated the firmware manually, but still there is a white line, please help, I am in Jakarta Indonesia

GoPro
Posts: 4,106

Re: GoPro Fusion - lines in extreme highlights

 

Hi @masr5643

 

Please contact our customer support team. 

Please check this link: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Tourist
Posts: 3

Re: GoPro Fusion - lines in extreme highlights

Any solution ? Can you replace my gopro fusion? :(