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Reply
Tourist
Posts: 7

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

iPhone X 256, iOS 12.2, latest reinstall of GoPro app, latest Fusion firmware onboard camera. Interestingly, swapped out sd cards with newer, faster, larger specs and in limited tests seems fully operational again! Just not sure why it worked with old cards for one day then stopped. Had scant content on either day. Has me worried about missing big shoots if not reliable. Like many GoPro users, you only get one shot at footage
Tourist
Posts: 7

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Thanks for quick response
GoPro
Posts: 8,324

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Appreciate the quick update, @perk1969. Good to know that it is working on your end now. Our team is looking into this issue at this time. If it is alright, we would like to get details on the SD cards that you have used - both the current and the previous one. This will help us further isolate the cause of the trouble. Many thanks!

Tourist
Posts: 7

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Lexar 633x 32GB
GoPro
Posts: 8,324

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

LexarLexar 633x 32GB - the previous one? What about the current SD card (the one that got rid of the black screen)? 

Highlighted
Tourist
Posts: 7

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Yes 2 Lexar 32GB were the old ones replaced by 2 “GoPro Rated” SanDisk 128GB A1 purchased on Amazon. Just retested Fusion video and photo with GoPro app and everything is back on line and good to go.
GoPro
Posts: 8,324

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Awesome! Thanks again for sharing, @perk1969. The Lexar633x is not a recommended SD card for the Fusion, but it works well with other GoPro camera models as listed here

Sightseer
Posts: 1

Re: GoPro Fusion image preview and download shows black in app . . . I want a refund already

Im having the same issue after updating the camera. Its like the update broke one of the cameras. Only one side of the gopro fusion works now. the other side is completely black (not working) I even tried downgrading the update to an old version... still did not fix the issue.