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Tourist
Posts: 8
Accepted Solution

GoPro Fusion - doesnt start anymore

Hello Support 

 

My GoPro fusion suddenly stopped starting up - I've tried everything:

* Holding Mode button for more than 10s

* Charging it overnight and attempting to start it

* Removing & re-inserting battery

* Trying to start it without a battery but connected to the power via USB

* Trying to start it without the SD cards

 

[1] Could you please advise what else I could do ?

[2] Do you have a repair center in UAE ?

 

Unfortunately, this is past the 1y warranty period. This has been the most frustrating experience with a GoPro product ! The overall customer experience with your Fusion product has been horrible since the beginning (Fusion Studio v.1.1, 1.2 were riddled with bugs and stability issues, GoPro app at the time of my Fusion purchase lacked a lot of feature found on iPhone equivalent Gopro app, heating issues, GoPro app stopped working on the OnePlus 5T after the Android 9 upgrade, etc).

 

Any help/aguidance would be appreciated.


Accepted Solutions
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GoPro
Posts: 6,097

Re: GoPro Fusion - doesnt start anymore

Hi @samerm28262,

 

My apologies for the inconvenience. That is not the experience we want you to have. 

It would be best to contact GoPro Customer Support via phone or chat so that they could check that for you.

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: GoPro Fusion - doesnt start anymore

Hi @samerm28262,

 

My apologies for the inconvenience. That is not the experience we want you to have. 

It would be best to contact GoPro Customer Support via phone or chat so that they could check that for you.

https://gopro.com/help/ContactUs

 

Regards,

-Jay