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Tourist
Posts: 1

GoPro Fusion battery not charging

GoPro fusion battery is not charging for about 2 weeks, even with a brand new battery and after completion of the steps below: 

 

1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
2. Press the Mode button (side) for 2-3 seconds to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screen).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, remove and reinsert the battery, then connect Fusion to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging.

  • If the red LED does not illuminate:
    • Remove the cable, then battery from the camera. Wait for ≈5 seconds before proceeding.
    • Reinsert the battery then wait for ≈5 seconds before proceeding.
    • Reinsert the cable then give the camera 5-10 mins for the red LED to illuminate. 

5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

GoPro
Posts: 11,601

Re: GoPro Fusion battery not charging

Hello @davish07

 

Thanks for trying to troubleshoot the issue. It will be best to refer to our Support Team to move forward with this concern.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

 

Thanks!

Ej