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Hiker
Posts: 32
Accepted Solution

GoPro Footage playback on iPhone not supported

Hi

 

Not sure If I am donig something wrong but here goes.

I have a Hero Black3 and Hero Black 5. Also the latest iPhone 7 Plus loaded with Capture app

 

When using Capture to record footage at 4K or even 2.7K I am unable to play it back on Capture or any thing else on the iPhone. It says unsupported.

This means the whole concept of recording clips on the go and uploading them on the go cant happen.  I cant believe this is the situation as this is the whole angle which GoPro has pushed this camera with.  1080P is fine but in todays world thats old hat and not why I purchased this 4K camera.

 

Please tell me I am donig something wrong else when I travel I can upload high resolution video.

Thanks


Accepted Solutions
Nomad
Posts: 142

Re: GoPro Footage playback on iPhone not supported

I don't think you are doing anything wrong. The phone is just not compatible with the video file. I may be wrong, but even though the iPhone can shoot 4K video it does not display 4K resolution (it's 1080p). It also may be that the 4K the phone shoots is a .mov file which is not compressed like the .mp4 the GoPro shoots. Compressed files are harder to render that may be the reason it is not supported. Maybe there will be some way to convert in the future, but as of now you can't download 4K to your iPhone from the app.

View solution in original post


All Replies
Nomad
Posts: 142

Re: GoPro Footage playback on iPhone not supported

I don't think you are doing anything wrong. The phone is just not compatible with the video file. I may be wrong, but even though the iPhone can shoot 4K video it does not display 4K resolution (it's 1080p). It also may be that the 4K the phone shoots is a .mov file which is not compressed like the .mp4 the GoPro shoots. Compressed files are harder to render that may be the reason it is not supported. Maybe there will be some way to convert in the future, but as of now you can't download 4K to your iPhone from the app.

Hiker
Posts: 32

Re: GoPro Footage playback on iPhone not supported

OK Thanks

 

So much for creating movies and clips on the go to upload. I suppoese I have to stick to 1080 but then that means not having any 4K archive

Sightseer
Posts: 1

Re: GoPro Footage playback on iPhone not supported

Sadly, yes Smiley Frustrated


 

Sightseer
Posts: 1

Re: GoPro Footage playback on iPhone not supported

I took some great (imho) 2.7/60 (pro tune ON) videos of a weekend outing and found I could not manipulate the larger ones with the app on an iPhone 7 plus. I believe it is the size associated with that much data. I used the quikkey to direct transfer the files and the native photo app to create snippets or screenshot the stills. Yeah, a few more steps and a bit more work but the end result was great and my viewers cannot tell the diff. 

 

Big thing:  with the GoPro app you are limited to 5/15/30 second clips. Using your phone and a little finesse you can edit pretty sure exactly and your choice of cut times. 

Sightseer
Posts: 2

Re: GoPro Footage playback on iPhone not supported

I used to be able to preview and download videos captured on my GoPro hero 3+ on my iPhone. I can no longer do either. Is this an iOS 11 issue? Really frustrating to not be able to use such a great feature that used to work.
GoPro Community Manager
Posts: 5,863

Re: GoPro Footage playback on iPhone not supported

Try resetting the connections. Turn off the wifi and bluetooth on your phone, and then turn them back on. If that doesn't do it, find the wifi signal from the GoPro on your phone's wifi options and tell your phone to forget that network. Then, you can pair the camera to the app like it's a new camera.

Highlighted
Sightseer
Posts: 2

Re: GoPro Footage playback on iPhone not supported

I figured out how to download the videos to my iPhone (which takes forever), but preview is still not working. It does work for 30fps, but not for 60fps (as it previously did).