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Sightseer
Posts: 3

GoPro Connection to phone

[ New ]

finding it real difficult to connect my hero8 to my phone(Samsung S9). The quik app says it found the camera but it just spins when i go view the media or control the gopro. 

 

A box pop ups at the bottom of the screen asking me to connect - connect or cancel(maybe a samsung dialog box?) but it just spins there. even after putting gopro into paring mode in preferences. 

 

Any ideas?

GoPro
Posts: 12,917

Re: GoPro Connection to phone

[ New ]

@skylinesi, I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro Quik's history. 
    • Android: Open GoPro Quik. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro Quik. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Clear the cache for the GoPro Quik in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro Quik on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 
Sightseer
Posts: 3

Re: GoPro Connection to phone

[ New ]
Thanks for the reply. All tried but no success. The app finds the camera just won't connect
Screenshot_20210404-131549_Settings.jpg
GoPro
Posts: 18,669

Re: GoPro Connection to phone

[ New ]

Hello, @skylinesi. Try manually connecting to the camera's Wi-Fi network from your phone’s Wi-Fi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera. If applicable, change the Wi-Fi Band on your camera to 2.4GHz.

Sightseer
Posts: 3

Re: GoPro Connection to phone

[ New ]
I seemed to have solved it 90% of the time by resetting camera WiFi and switching the camera to 2.4ghz