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Sightseer
Posts: 1

GoPro 9 Video Freezing (Audio Continues)

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Hi,
I've recently purchased a GoPro 9 Black and it is constantly freezing while recording. The audio continues but the video is frozen. A google search shows this to be a common issue across the GoPro range. I've updated the firmware and tried two different recommended SD cards with the same issue. Is there a solution for this or should I return the product for a refund? Thanks.
GoPro
Posts: 15,989

Re: GoPro 9 Video Freezing (Audio Continues)

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@marcs43065, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Sightseer
Posts: 1

Re: GoPro 9 Video Freezing (Audio Continues)

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I realize that not only me now, delighted to use hero 7, disapointed hero 9, make me buy insta 360