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Tourist
Posts: 5

GoPro 8 red dot on back screen

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hello 

yesterday i just found a red dot in my new gopro 8 back screen,can someone help me what to do,is it normal ,can it be solved ,or should i return it ???

 

thanks

 

GoPro
Posts: 18,696

Re: GoPro 8 red dot on back screen

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Hello, @nandveer. Is the red dot always visible on the screen even when not recording? Or does it appear only when recording at certain settings and resolutions? Have you done any reset or update to the camera?  If you can, please send us a screenshot or a short clip showing what you observed so we can have a closer look. Thanks!

Tourist
Posts: 5

Re: GoPro 8 red dot on back screen

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Hello
Yes its always there, update , setting, reset all done but still there.
FCFCF490-D769-44E9-9B93-E79CE7FB50EA.png
Hiker
Posts: 55

Re: GoPro 8 red dot on back screen

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I had dots on my front display screen (The small black and white) which made it impossible to read everything that came up. If you contact technical support they will probably have you send it in for repair. Beware though it took over 3 weeks for me from the time I sent it. If you have something 'urgent' that you will need your camera for within the month I'd be careful. 

All in all I got a new camera and it no longer had the LCD display leak (which is what I believe yours is experiencing). If light shines through the display with nothing to stop it, it leaves small dots or streaks at times. 

Adventurer
Posts: 13,684

Re: GoPro 8 red dot on back screen

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see it in the app, if so  warranty it and when you get a new replacement  report back. thing do not work in the same day  unless you got at a brick store, walk in walk out happy.