09-03-2020 03:18 PM
I have an 8 month old Hero 8.
This morning it started freezing. I did a factory reset & have updated it twice.
New SD card as well.
As I am typing it was on, now it has frozen with the image on the screen still up.
The last video I record, the red indicator light on the back was blink very rapidly. I had to pull the battery out for it too stop. It was on night lapse so it recorded everything up until I picked up the camera.
I also notices the battery is also overheating
The camera is only used for time lapse so it hasnt been used for any recreation activities.
09-03-2020 06:39 PM
What SD card are you using?
Please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.