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Sightseer
Posts: 1

GoPro 8 cycling On & Off or completely freezing

I have an 8 month old Hero 8.

 

This morning it started freezing. I did a factory reset & have updated it twice.

New SD card as well.

As I am typing it was on, now it has frozen with the image on the screen still up.

 

The last video I record, the red indicator light on the back was blink very rapidly. I had to pull the battery out for it too stop. It was on night lapse so it recorded everything up until I picked up the camera.

 

I also notices the battery is also overheating

 

The camera is only used for time lapse so it hasnt been used for any recreation activities.

Any ideas?

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GoPro
Posts: 19,621

Re: GoPro 8 cycling On & Off or completely freezing

Hi @thekyniche

 

What SD card are you using?

Please go over the steps on https://community.gopro.com/t5/en/Camera-Freezes-Up/ta-p/393032

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.

 

Thanks!

Ej