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Tourist
Posts: 5

GoPro 8 Not Record Sound issue

[ Edited ]

Gopro 8 sometimes record sound some times does not. and sometimes first 2, 3 seconds of videos did not have a sound and it comes like volume up like ramp.. i mean sound increasing to normal level and then video goes with sound.

 

i updated my gopro via automaticly and manually to version 1.5. Severally i formated card, reset, factory reset, update, and format card, factory reset and open gopro and factory reset. but my problem never solved.

 

also i format my sdcard with computer via "Sdcard Formatter".

 

i tried different sd cards. 2 different 128gb Samsung Evo and 1X64gb Samsung Sdcard.

 

i add some sample videos..

 

https://www.dropbox.com/sh/7w013w3i3brbd41/AAC3fgu6wstYqHeeOz7VNEOUa?dl=0 

 

 

GoPro
Posts: 5,358

Re: GoPro 8 Not Record Sound issue

Have you tried all available audio settings for your camera the one on Protune Settings? @rapidsummi453

 

 

If you already did, I would suggest to contact GoPro customer support via chat: https://fr.gopro.com/help/ContactUs

You can also request a call back using that link.

 

-Jay

Tourist
Posts: 5

Re: GoPro 8 Not Record Sound issue

i dont want to record raw sound. i am going to ski tomorrow for 3 days. i will try there. but i dont want to record raw and seperate sounds files. hope it will work normally. thanks for your advice.

 

is there any other alternative way or did you encounter like this problem on gopro 8?

GoPro
Posts: 5,358

Re: GoPro 8 Not Record Sound issue

Got it @rapidsummi453

 

My HERO8 doesn't have any audio problem on both auto and raw. 

Try to contact GoPro customer support and check if they have a solution for that.

https://gopro.com/help/ContactUs

 

 

-jay