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Sightseer
Posts: 1

GoPro 7

I bought this GoPro 7 black Hero for my boyfriends birthday in August 2019. We haven't had the opportunity to use it. However, we found several things wrong with it. Now it was too late to return it or get a refund. I hope the warranty covers it.

Issues:

The Gopro is not connecting to the Wifi or phone.

It requently says that memory card is loading.

it freezes and can't turn it off.

 

 

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GoPro
Posts: 6,097

Re: GoPro 7

Sorry to know that @sunnysummi0685,

 

Can you verify if you're using a recommended SD card?

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Also have you tried reinstalling your camera's firmware? 

Here's how: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Please make sure to follow the steps for manual update. 

 

After doing that. 

Delete you camera from your phone's paired bluetooth device, 

 

You should be able to pair it without any issue. 

 

If issue persist please contact GoPro Customer Support via phone or chat. 

https://gopro.com/help/ContactUs

 

Regards,

-Jay