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Sightseer
Posts: 3
Accepted Solution

GoPro 7 video won't show on SD card in computer

I was on vacation and recorded a lot of videos (using Sandisk extreme plus 128gbs) when I got home I uploaded my videos to my computer. I then noticed that only half of my videos showed on on my computer when I connected my sd card using my sd card adapter. I know I recored the videos and I know they are there since the same amount gbs show as taken space. I would like to know why they are not showing in my computer (Macbook pro) when I connect my SD card. Please help!

Thanks!

Accepted Solutions
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Nomad
Posts: 3,784

Re: GoPro 7 video won't show on SD card in computer

Is your card showing 117GB uses when it's in the PC or when it's in the camera?  If you remove the MP4's from the card but leave the thm, lrv and wave files, the card may incorrectly report that there's more space being used than actually is.

 

You may also want to check your GoPro app on your phone.  You may have set it up to automatically copy the footage from the camera and delete the footage on the camera, hence some footage may still be on your camera and some may be still on your phone.

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Nomad
Posts: 210

Re: GoPro 7 video won't show on SD card in computer

First, it's GB and not gbs.
Next, did you check each folders from your card?
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Sightseer
Posts: 3

Re: GoPro 7 video won't show on SD card in computer

Hello, thanks for the response. Yes, I checked every folder. The weird thing is that it shows about 60% of my videos but nothing else. But it still says that 117 GB is used.
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GoPro
Posts: 6,097

Re: GoPro 7 video won't show on SD card in computer

Hi @hj91

,

 

Please manually scan your file. 

Probably those file have different time and date format. 

 

Please let us know. 

 

-Jay

 

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Nomad
Posts: 210

Re: GoPro 7 video won't show on SD card in computer

[ Edited ]

What is the format of your videos? H264 or HEVC?
If H264, can you see LRV files?

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Sightseer
Posts: 3

Re: GoPro 7 video won't show on SD card in computer

By manually scan, you mean putting my sd card into an sd card adapter and looking at my videos one by one? I did that but I still can't find them. I even opened each video to watch them. :(
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GoPro
Posts: 6,097

Re: GoPro 7 video won't show on SD card in computer

Got it @hj91,

 

May I know if you can see those videos on your camera?

If you have a GoPro App (Mobile) can you please verify if those files are missing on the mobile app as well?

 

Try to manually check your SD card. 

Check your DCIM folder and there might be sub folders on your DCIM folder. 

 

Regards,

-Jay

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Nomad
Posts: 210

Re: GoPro 7 video won't show on SD card in computer

[ Edited ]

About freespace: Again, H264 or HEVC? Is an external Card Reader? Does it appear as Drive or Device?
About missing files: Can you see all files if you watch them from GoPro?