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Tourist
Posts: 1
Accepted Solution

GoPro 7 faulty

Hello,

 

I purchased my Hero7 last year in December. Since then I have not used it a huge amount.

It now will not turn off when I'm charging it, weather through my laptop or USB charger, everytime I plug it in, it turns on and does charge though gets very hot while doing so.

It will not connect to my phone or laptop via WiFi so I'm unable to try updating the firmware. I have tried multiple things - full factory reset, renaming the camera, updating my phone app, I've tried via bluetooth but always get the message "We had trouble connecting to your GoPro. Any Ideas? Thanks, Johno


Accepted Solutions
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Explorer
Posts: 13,002

Re: GoPro 7 faulty

First, factory reset the camera and remove the SD card. Plug the camera in to your charger and see if you are getting the same results. If not, the issue is probably emanating from the card. You should get a new one if possible.

Next, you want to check to see if it's the cable. Try a different USB-C cable in both the wall charger and computer.

Hopefully one of those two methods resolved the charging issue. Your camera still needs updating, so even if the two test above didn't resolve the issue, you'll need to do a manual update.

Make sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Format your card using the overwrite option with this tool https://www.sdcard.org/downloads/formatter/



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.


If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: GoPro 7 faulty

First, factory reset the camera and remove the SD card. Plug the camera in to your charger and see if you are getting the same results. If not, the issue is probably emanating from the card. You should get a new one if possible.

Next, you want to check to see if it's the cable. Try a different USB-C cable in both the wall charger and computer.

Hopefully one of those two methods resolved the charging issue. Your camera still needs updating, so even if the two test above didn't resolve the issue, you'll need to do a manual update.

Make sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Format your card using the overwrite option with this tool https://www.sdcard.org/downloads/formatter/



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD (it's also a good idea, but not required, to factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.


If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs